Talent.com
Netnow Inc.
Manager, Customer SuccessNetnow Inc. • New York, NY, United States
Manager, Customer Success

Manager, Customer Success

Netnow Inc. • New York, NY, United States
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Manager, Customer Success

Location: Toronto / New York / Remote

Experience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role

About NetNow

NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper credit applications, automate trade references, and deliver better data from banks and bureaus all in one platform. We're looking for a Manager of Customer Success to lead our post-sales efforts, ensuring clients achieve their goals and stay deeply engaged with the platform.

What You'll Do

  • Manage and grow the Customer Success team
  • Define and drive customer onboarding, engagement, and retention strategies
  • Serve as the escalation point for high-value accounts
  • Establish clear KPIs and reporting for account health and renewals
  • Collaborate with product and sales to close feedback loops and surface new opportunities
  • Create and scale customer education and training resources

What We're Looking For

  • 5+ years of experience in customer success, account management, or client services
  • 2+ years managing or mentoring a customer-facing team
  • Track record of driving retention and expansion in B2B SaaS
  • Strong communication and client relationship skills
  • Experience with onboarding enterprise customers
  • Process-oriented and data-driven

Bonus Points If You Have

  • Experience with Net Promoter Score and customer lifecycle metrics
  • Familiarity with CRM and CSM tools like HubSpot or Gainsight
  • Background in fintech, credit, or financial SaaS

What You'll Get

  • Leadership role in a growing team
  • Direct influence on customer experience and product roadmap
  • Opportunity to shape processes and playbooks from the ground up
  • Competitive salary and customer success incentives
Crear una alerta de empleo para esta búsqueda

Manager, Customer Success • New York, NY, United States

Ofertas similares

Customer Success Manager

ParambilNew York, NY, United States
A tiempo completo

We're looking for a customer-obsessed CSM to own relationships with a portfolio of 50+ law firms and clients who are using AI to transform how they work.This is a high-impact, hands-on role where y... Mostrar más

 • Oferta promocionada

Customer Success Manager

Pearl HealthNew York, NY, United States
A tiempo completo

You will own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts.You will serve as the lead on these accounts, supporting all aspects of customer health ... Mostrar más

 • Oferta promocionada

Customer Success Manager

Adaptive SecurityNew York, NY, United States
A tiempo completo

Adaptive Customer Success Role.Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks.Founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scale... Mostrar más

 • Oferta promocionada

Customer Success Manager

LuminaryNew York, NY, United States
A tiempo completo

Luminary is an AI-native system of action for wealth transfer, connecting clients' assets with generational gifting and philanthropic goals.Luminary solves this by transforming complex estate plann... Mostrar más

 • Oferta promocionada

Customer Success Manager, Corporate

AlphaSenseNew York, NY, United States
A tiempo completo

Customer Success Manager, Corporate.Chicago; New York, New York, United States.The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making.With market int... Mostrar más

 • Oferta promocionada

Customer Success Manager

Lane (Acquired by VTS)New York, NY, United States
A tiempo completo

Customer Success is the front line of VTS's retention engine.As a Customer Success Manager (CSM), you are the tactical expert who partners directly with commercial real estate teams to ensure they ... Mostrar más

 • Oferta promocionada

Customer Success Manager

GammaNew York, NY, United States
A tiempo completo

You'll transform grassroots product love into thriving team and enterprise accounts.Gamma's B2B motion is growing fast, and this role owns the full customer lifecycle for a dynamic portfolio on the... Mostrar más

 • Oferta promocionada

Customer Success Manager

Alpine Solutions GroupNew York, NY, United States
A tiempo completo

Own day-to-day relationships with capital markets teams at major investment banks, from onboarding through ongoing usage.Become a true product expert across the full breadth of the platform, and te... Mostrar más

 • Oferta promocionada

Manager, Customer Success

Niural AINew York, NY, United States
A tiempo completo

Niural AI is looking for an experienced people manager to lead our Customer Success team.In this role, you will manage a client-facing team that supports payroll, benefits, and PEO relationships, e... Mostrar más

 • Oferta promocionada

Customer Success Manager

PylonNew York, NY, United States
A tiempo completo

At Pylon, We're Building The Future Of B2B Post Sales.Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and cust... Mostrar más

 • Oferta promocionada

Customer Success Manager

CedatoNew York, NY, United States
A tiempo completo

Cedato is the leading independent video advertising delivery and yield optimization platform, helping publishers and ad platforms maximize revenue, supply and results.We provide a suite of video so... Mostrar más

 • Oferta promocionada

Customer Success Manager

PluralNew York, NY, United States
A tiempo completo

Founded in New York and backed by top-tier venture capital firms, Plural is the AI-native operating system for enterprise infrastructure.The AI era has triggered a 10x explosion in code output, but... Mostrar más

 • Oferta promocionada

Customer Success Manager

AvanteNew York, NY, United States
A tiempo completo

At Avante, we're changing the way benefits are managed.We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity.For employees, our agent Carly provides perso... Mostrar más

 • Oferta promocionada

Sr. Customer Success Manager

Cato NetworksNew York, NY, United States
A tiempo completo

Location: New York, New York, United States.Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centra... Mostrar más

 • Oferta promocionada

Customer Success Manager

SiroNew York, NY, United States
A tiempo completo

As a Customer Success Manager, you'll own onboarding, adoption, and ongoing success in Siro deployments with field sales teams.This is a highly cross-functional role and CSMs at Siro are true nodes... Mostrar más

 • Oferta promocionada

Customer Success Manager

Mercury Systems, Trusted Mission SolutionsNew York, NY, United States
A tiempo completo

Themis is a collaborative governance, risk, and compliance platform helping banks, credit unions, and fintechs streamline oversight, strengthen compliance programs, and move faster with confidence.... Mostrar más

 • Oferta promocionada

Customer Success Manager

aprilNew York, NY, United States
A tiempo completo

April is on the lookout for a driven Customer Success Manager to play a pivotal role in our client relationships.In this role, you'll have the unique opportunity to work hands on with our partners ... Mostrar más

 • Oferta promocionada

Customer Success Manager

LayerZero LabsNew York, NY, United States
A tiempo completo

LayerZero is looking for an experienced customer-facing professional to manage and grow our relationships with a variety of customers.The right candidate is a natural at building strong partnership... Mostrar más

 • Oferta promocionada

Customer Success Manager

VariteNew York, NY, United States
A tiempo completo

W2 Highly prefer talent local to NY / Detroit, MI.If not remote but should align with NY time zone.You will lead the charge in crafting mutual success plans, engagement strategies, and frameworks f... Mostrar más

 • Oferta promocionada

Manager/Senior Manager, Customer Success

PermitFlowNew York, NY, United States
A tiempo completo

PermitFlow is redefining how America builds.We're an applied AI company serving the nation's builders, tackling one of the largest information challenges in the economy: understanding what can be b... Mostrar más