Sr. Director, Client Engagement

Senior Director of Client Engagement

As Senior Director of Client Engagement at Epsilon, you'll be the leader and driving force behind orchestrating large teams that deliver MarTech and Data solutions and services for one or more of our Healthcare enterprise clients. Client Engagement drives client outcomes and value through day-to-day partnership with clients and internal teams. We lead orchestration and integration of Epsilon teams, products and services to deliver contracted work in a more consistent manner across functional teams. Through your leadership, you'll foster cohesive, strategic relationships that highlight our commitment to ensuring successful engagement and contributing to business growth, through both internal and external relationships. You'll be accountable for overall client satisfaction, tying Epsilon value to client's business objectives, and overall profitability.

Responsibilities include scalable, repeatable processes, improvement, quality measures and governance that ensure excellence in delivery of client solutions and retention of business. Effectively build cross-functional alignments with sellers and other delivery leaders. Apply critical thinking to create and implement a plan to achieve project goals tied to customer business outcomes. Actively work to streamline engagement delivery focusing on improving value to our customers. Facilitate communication between the client, project team and other partners. Contribute to knowledge sharing and lessons learned within the organization. Work in a large, multicultural, and "matrixed" organization that is geographically dispersed. Establish client relationships and ensure client satisfaction with products/services. Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement. Develop talent and provide timely feedback on performance for both direct reports and cross functional teams. Lean in as a leader to orchestrate across multiple solution and products to meet client needs, translating and adjusting expectations between internal and external partners. Orchestrate across delivery teams to deliver products or services for clients with ability to translate and adjust expectations between internal and external teams and manage overall client margin to original contract. Lead a matrixed, cross functional team; and provide timely performance feedback. Apply business and financial skill to achieve measurable business results for customer success. Identify client growth opportunities by understanding the client's business needs and the value that Epsilon delivers.

Qualifications include experience managing large teams (client teams comprised of more than 50 people) with in-depth understanding of clients/industries supported and apply business offerings at the senior level. Strong skills at relationship-building, cross-organizational partnering, and driving results through influence and negotiation. High acumen of service operations, contracting, and financials. Experience leading the client relationship management and delivery of a long-term strategic account. Expertise and knowledge in the full ecosystem of MarTech and Data solutions. Healthcare industry experience with an understanding of the trends and challenges.

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision, and 1 Voice. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity. Work together to win together. Innovate with purpose. Respect all voices. Empower with accountability.

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following: Flexible time off (FTO), 15 paid holidays. Paid sick time. Parental/new child leave, childcare & elder care assistance, adoption assistance. Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling. Epsilon benefits are subject to eligibility requirements and other terms. Epsilon is an Equal Opportunity Employer. Compensation range: USD $128,000.00 - USD $192,000.00/Annually. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.