The Manager, Customer Experience, plays a vital role in the success of the organization. The goal of this role is to manage the revenue enablement functions of the teams to ensure an outstanding customer experience and enhance operational performance of the business.
Primary focus on operational workflows, efficiency, execution, and optimization of workgroup
Maximize efficiencies and effectiveness of workgroup business processes.
Skilled in:
Ability to:
A high school diploma (or equivalent) required, bachelor's degree preferred (or additional relevant experience in a related field)
Minimum of 5 years' functional experience including a minimum of 4 years of position specific experience and 2 years of supervisory experience or 4 years of leadership experience.
The typical base pay range for this role across the U.S. is USD $78,000.00 - $124,800.00 per year.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Manager, Customer Experience • Buffalo, NY, United States
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