Customer Engagement Specialist (Visalia, CA)

About this position Paper is reimagining how schools support students so that every learner can reach their full potential. Our vision is a world where every student receives timely, personalized, and relevant academic support. We offer a suite of scalable solutions including 24/7 tutoring, writing feedback, math practice, college and career support, and AI‑powered instructional tools that provide personalized support to all students, including multilingual learners. Trusted by over 500 school districts across more than 40 states, we’re pursuing a bold goal: to drive the best academic outcomes for as many students as possible. About the role As a contracted Customer Experience Team member, you will lead training and provide hands‑on support to districts implementing Paper’s GROW high‑impact tutoring program, helping maximize student participation and academic success. This is a part‑time, contractor opportunity until June 4 2027. What you’ll do Lead the in‑person implementation of Paper’s GROW high‑impact tutoring programs, coordinating onsite logistics, conducting training sessions, and ensuring students are effectively onboarded and supported. Facilitate in‑person or virtual enablement training that educates teachers and administrators about Paper and/or GROW implementation at the classroom and site level. Grow and nurture relationships with administrators and teachers on the ground by providing quality support and resources. Help expand our grassroots approach to high‑impact tutoring and district‑wide engagement. Qualifications Must reside in Visalia, CA, United States. Demonstrated experience leading in‑person program implementation, including logistics coordination and on‑site execution. Proven ability to facilitate engaging, effective training sessions for educators or adult learners. Strong organizational skills with the ability to manage multiple priorities during live implementations. Excellent interpersonal and communication skills, with the ability to build rapport with district leaders, teachers, and students. 1–2 years of experience in a customer‑facing role, preferably in education. Working knowledge of the K‑12 education industry. Has laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross‑functionally). A self‑starter who loves a challenge and a strong team player who loves to collaborate. Preferred Qualifications Experience working in a K‑12 school district. Experience leading professional development within a district. Location Visalia, CA. The role will support school districts in the region with occasional travel outside the region if necessary. Individuals must have their own transportation and a valid driver’s license as this role requires considerable travel. Travel Approximately 70% of the role requires travel to district sites to support in‑person program implementation. Travel includes transportation via car and/or flights. Compensation & Benefits Competitive salary at $35 per hour for prep and facilitation time. This is an as‑needed contract role with flexible scheduling; weekly hours may vary, with a guarantee of 40 hours per month. Travel reimbursement: mileage reimbursement may be available; you will keep travel points for work‑related hotel bookings. What is it like to work at Paper? Joining a remote‑first company with a collaborative, mission‑driven culture working together to write the next chapter of Paper. Opportunities to connect in person throughout the year, even while working remotely day‑to‑day. Part of an exciting new era of growth, with fresh leadership, a bold product vision, and a redefined charter. Thriving in a fast‑moving, build‑from‑scratch environment where agility and critical thinking guide decisions, collaboration is built on trust and healthy challenge, and every team member takes ownership to deliver real customer impact and grow every day. EEO Statement We believe diverse teams build better products and we are committed to creating an inclusive environment for all employees. Paper does not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, sexual orientation, age, national origin, disability, marital status, or military status. #J-18808-Ljbffr