Position Summary Senior Director, Global IT Infrastructure & Service Operations to lead worldwide IT infrastructure strategy and deliver reliable, high-performance end-user experiences across the US and China. Job Responsibilities Own end-to-end architecture, design, modernization, and operations of global IT infrastructure across US/China (cloud platforms, networking, compute clusters, storage, endpoints, identity, collaboration). Lead Microsoft-centric services (Microsoft 365, Intune, endpoint management, collaboration) and ensure support for heavy/demanding AI tool usage. Build AI-ready scalable infrastructure (GPU/accelerated compute, dataset/model storage, low-latency networking, elastic scaling), across cloud providers as needed. Architect/manage global networking; oversee enterprise networking; implement dedicated low-latency links (e.g., IPLC/MPLS); lead ZTNA and secure web gateway (e.g., Zscaler); manage always-on VPN. Own enterprise security stack (next-gen firewalls, intrusion prevention, EDR/response, UTM) and secure‑by‑design (encryption, identity federation, certificates, scanning/patching, zero trust). Oversee storage/data management and high‑availability/backup/recovery; lead endpoint engineering and MDM (e.g., JAMF + Intune). Build and lead global Service Management/Helpdesk (24/7, VIP, site operations), deliver end‑user support/training, streamline ticketing, define SLAs/KPIs/ITIL/automation. Partner with AI/data engineering on infrastructure roadmaps, 24/7 AI operational support, and enterprise AI adoption. Education/Qualifications (Required/Preferred) BS in CS/IS/Engineering or equivalent (MS preferred). 12+ years IT; 8+ years senior leadership of global Infrastructure/Operations; 8+ years biotech/pharma clinical operations (Phase II–III) (preferred: GxP/SOX). Proven global Service Desk/Helpdesk leadership; deep Microsoft Cloud (M365/Azure/Intune) and broad infrastructure knowledge. Hands‑on global networking (Fortinet/Cisco/Meraki, SD‑WAN), security (Fortinet, Zscaler ZTNA/VPN), storage, MDM (JAMF preferred). Experience enabling enterprise AI tools (e.g., Copilot/ChatGPT); global multi‑site operations (US + APAC/China highly valued). Vendor/MSP management; $5–10M+ budgeting; ITIL frameworks; strong executive communication. Benefits Annual performance incentive bonus, new hire equity, performance-based equity; Medical/dental/vision, 401k match, unlimited PTO, paid holidays (including winter shutdown). #J-18808-Ljbffr
Senior Director, Global IT Infrastructure & Service Operations • South San Francisco, CA, United States
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