San Jose
Job Title: Administrative Assistant / Customer Service Representative
Location: On-site, Cupertino
Job type: Full Time Contractor (30-40 hours)
Pay Range: $20-25/hour, depending on experience
Think Academy Silicon Valley team is seeking a high-energy, detail-oriented, and service-driven Customer Service & Administrative Coordinator to support and enhance the customer success journey for our students and families. This role is ideal for someone passionate about education, customer experience, and operational support.
The ideal candidate takes full ownership of the user experience, learns quickly, handles complex situations effectively, and consistently delivers a high standard of service. You will work closely with the education operations team to support parent communication, assist students throughout their learning journey, and help manage customer concerns and administrative operations professionally.
This position plays a critical role in ensuring that parents and students receive timely, accurate, and professional assistance across multiple communication channels while maintaining smooth front desk and administrative operations.
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Office Administrator ( Mandarin Required) • San Jose, CA, US
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