Manager, Fulfillment & Retail Operations

Job Description

Job Description

True Classic is looking for an experienced Fulfillment & Retail Operations Manager to oversee global fulfillment operations and drive excellence across our expanding omnichannel network. This role combines hands-on operational management of our e-commerce and retail fulfillment partners with strategic leadership in process optimization, network design, and cross-functional execution.

You will manage day-to-day operations across multiple 3PLs supporting DTC, retail, and international fulfillment, ensuring performance against cost, service, and SLA targets. You'll also lead operational execution for Roadshow and in-store activation programs—bridging the gap between supply chain strategy and retail execution.

The ideal candidate thrives in a fast-paced, high-growth environment, balancing tactical problem-solving with long-term process improvement. You are data-driven, operationally minded, and capable of influencing partners across multiple functions to deliver results.

Areas of Accountability

Fulfillment Operations & Vendor Management

• Oversee daily execution and performance of all 3PL-managed fulfillment centers across North America and international markets.
• Partner with 3PLs to ensure consistent, cost-efficient operations that meet or exceed service level agreements.
• Develop and manage KPIs in partnership with the BI team to track warehouse productivity, order accuracy, and fulfillment cost metrics.
• Proactively identify and implement process improvements (e.g., facility layout optimization, automation opportunities, and WMS enhancements).
• Ensure fulfillment partners have accurate rolling forecasts by channel to align labor and capacity planning.
• Drive alignment and best-practice adoption across all facilities, influencing operational consistency and efficiency.

Retail & Roadshow Operations

Network Optimization & Strategic Projects

Leadership & Reporting

Qualifications

Preferred Attributes

Compensation and Benefits

100% employee premium coverage

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.