Talent.com
Levco Technologies
Remote IT Support Specialist / Help Desk TechnicianLevco Technologies • Arlington, Texas
Remote IT Support Specialist / Help Desk Technician

Remote IT Support Specialist / Help Desk Technician

Levco Technologies • Arlington, Texas
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
  • Teletrabajo
Descripción del trabajo


Benefits:

  • Vacation Stipend

  • Will & Legal Document Services

  • Group Term Life and AD&D Insurance

  • Employee Assistance Plan

  • Mileage Reimbursement

  • 401(k) matching

  • Dental insurance

  • Employee discounts

  • Health insurance

  • Paid time off

  • Training & development

  • Vision insurance

  • Wellness resources




We are seeking a skilled and customer-focused IT Support Specialist to join our team in Chicago, IL. In this role, you will provide both remote and onsite technical support for software and hardware issues of low to medium complexity. You will troubleshoot and resolve problems, perform system installations, provide end-user training, and document solutions in accordance with established processes and procedures.


The ideal candidate has at least two years of help desk experience, strong communication skills, and the ability to work independently while delivering exceptional customer service. This role involves occasional travel and participation in an on-call rotation.

Responsibilities:

  • Provide software and hardware support via phone, email, instant message, remote tools, and onsite visits.

  • Install, configure, and troubleshoot hardware and software systems.

  • Perform root cause analysis and create documentation for recurring issues.

  • Maintain accurate and detailed records of troubleshooting steps, solutions, and system changes in the ticketing system.

  • Assist customers with PC setup, onboarding, and technology introductions.

  • Escalate complex issues to senior staff as needed.

  • Create network diagrams, installation flow charts, and procedural documentation for internal and customer use.

  • Recommend process improvements and preventative measures for recurring problems.

  • Maintain billable percentage in accordance with management guidelines.

  • Keep personal work schedule updated and accurate.

  • Participate in on-call rotation as required.


Qualifications:

  • High school diploma required; technical training preferred.

  • ITIL or HDI certification a plus.

  • Minimum 2 years of help desk or IT support experience.

  • Strong troubleshooting and problem-solving skills.

  • Excellent verbal and written communication skills.

  • Ability to work independently with minimal supervision.

  • Valid driver’s license and willingness to travel up to 50%.




Compensation: $30,000.00 - $40,000.00 per year



We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.







About UsWe’re an IT solutions provider with a passion for technology and its business applications. Our approach is simple and practical with a focus on the big picture. Our commitment is to provide smart, strategic, cost-effective technology that supports your unique business goals.

People-firstLevCo Technologies is built on strong core values of honesty, respect, teamwork, kindness and fun. CommittedOur culture revolves around a shared dedication to providing excellence, value and results. Growth-mindedWhile nimble and responsive, we embrace long-term vision, forward thinking and openness to change.




Crear una alerta de empleo para esta búsqueda

Remote IT Support Specialist / Help Desk Technician • Arlington, Texas

Ofertas similares

Technology Director - End User Support

Wells FargoIrving, TX, United States
A tiempo completo

About this role:Wells Fargo is seeking a Field Services Technology Director to lead Enterprise End User Support.This role is a key leadership position within the Chief Technology Office (CTO), acco... Mostrar más

 • Oferta promocionada

Manufacturing Software Support Specialist - Remote

SNic SolutionsIrving, TX, United States
Teletrabajo
A tiempo completo

Manufacturing Software Support SpecialistAt Snic Solutions, we empower manufacturers in their digital transformation journey through scalable, smart manufacturing software solutions.With deep exper... Mostrar más

 • Oferta promocionada

Work from Home - Online Product Support (Entry Level)

GLOCPAWaxahachie, Texas
15,00 US$ por hora
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Data Entry - Product Support - $45 per hour

GL Inc.Midlothian, Texas
45,00 US$ por hora
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Customer Support Specialist

UlineIrving, TX, United States
A tiempo completo

Customer Support Specialist Pay from $25 to $30 per hour with significant growth and earning potential! Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261 Fast, friendly and customer focused... Mostrar más

 • Oferta promocionada

IT Productions Services Team Lead

Saxon GlobalLake Dallas, TX, United States
A tiempo completo

Hands-on expertise with Broadridge Impact system, BPS system, BONY platform, and RTTM settlement platforms.Strong technical proficiency in SQL, Sybase, Oracle, and Cognos.Deep understanding of trad... Mostrar más

 • Oferta promocionada

MSP Technician (Part-Time | Remote)

Harrison Ward TechnologyFlower Mound, TX, United States
Teletrabajo
A tiempo parcial

Pay :$15 $20 / hour Hours :1520 hours / week Location :Remote (Must be available during Central Time daylight hours, typically between 8 :00 AM 8 :00 PM)About the Role :Harrison Ward Technology (HW... Mostrar más

 • Oferta promocionada

Computer Support Specialist

TradeJobsWorkForce75381 Dallas, TX, US
A tiempo completo

Pay attention to customers’ descriptions of their computer problems Ask customers questions to properly diagnose the problem Walk customers through the recommended problem-solving steps Set up or r... Mostrar más

 • Oferta promocionada

IT Manager Network Services

RIT SolutionsIrving, TX, United States
Temporal

Boca Raton - FL, Irving - TX, Blue Bell PA, OR San Francisco, CA.Responsible for managing IT personnel including FTE, MSP, and third-party providers pertaining to the design, development, testing,... Mostrar más

 • Oferta promocionada

Information Technology Professional

US NavyVenus, TX, US
A tiempo completo

Job Title: Information Technology Professional (IT/CTN/IS).Category / Component: Enlisted • Both.Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep... Mostrar más

 • Oferta promocionada

Patient Care Technician - Entry Level Training Program

Dreambound Inc.Waxahachie, Texas, US
A tiempo completo

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ... Mostrar más

 • Oferta promocionada

Sr. IT Asset Management Specialist

ISHIREuless, TX, United States
A tiempo completo

IT Asset Management Specialist.IT Asset Management Specialist to ensure the optimal use, tracking, lifecycle management, and regulatory compliance of all company-owned assets.The IT Asset Managemen... Mostrar más

 • Oferta promocionada

Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

OCPAMidlothian, Texas, us
15,00 US$ por hora
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersWaxahachie, Texas
50.000,00 US$ anual
Teletrabajo
A tiempo completo +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Mostrar más

 • Oferta promocionada

IT Compliance Analyst II - IT Services

GMAC Financial ServicesArlington, TX, United States
A tiempo completo

Innovation isn't just a talking point at GM Financial, it's how we operate.From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real sol... Mostrar más

 • Oferta promocionada

Work From Home

Remote JobsWaxahachie, TX
Teletrabajo
A tiempo completo

Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work f... Mostrar más

 • Oferta promocionada

IT Process Improvement Lead

VizientIrving, TX, United States
A tiempo completo

Enterprise It Process Improvement Leader.When you're the best, we're the best.We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talent... Mostrar más

 • Oferta promocionada

Netflix IT Help Desk Technician

TradeJobsWorkforce75236 Dallas, TX, US
A tiempo completo

Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shi... Mostrar más

 • Oferta promocionada

Remote Consumer Feedback Participant

GL IncMidlothian, Texas
15,00 US$ por hora
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Online Product Support- Work From Home - No Experience

GL1Waxahachie, Texas
15,00 US$ por hora
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más