Insurance exists to support people at their most vulnerable after loss, illness, or crisis. Yet too often, the systems behind it fail when they're needed most. ClaimSorted is fixing that.
ClaimSorted helps insurers outsource claims end to end a service called Third-Party Administration (TPA), a ~$200B industry. By combining a strong in-house claims team with an AI-enabled platform, we deliver faster claims, better service, and better outcomes for insurers and their customers.
Backed by Y Combinator, Atomico, and Eurazeo, we've raised $16M+ and already manage claims for over $200M in insurance premium across 50+ partners, including more than five publicly traded companies. Our goal is to protect every person who needs it.
Location: This role is in-person in our London office 5 days a week
We're looking for a process-driven insurance/InsurTech professional who can build robust operational frameworks around our rapid-growing claims team. This role is for someone who understands how claims teams really work, where they lose time, where customers feel friction, and where better product design can remove manual effort.
You will turn operational inefficiencies into usable workflows, clear requirements, feedback loops, rollout plans, and data-capture improvements that help the claims team adopt new features quickly and help the product team build what actually matters.
This role sits at the intersection of claims operations and product operations. It is ideal for someone who likes being close to the frontline but also wants to improve the machine behind it.
Ops & Strategy Associate (London) • New York, NY, United States
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