CAR-T Field Operations Manager Float- East 2555612

CAR-T Cell Therapy Senior Manager-Player Coach

IQVIA in partnership with Janssen Biotech, Inc. is recruiting for a CAR-T Cell Therapy Senior Manager Player Coach (CTEL) based in East Coast.

At Johnson & Johnson Innovative Medicine, what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.

Johnson & Johnson Innovative Medicine delivers on the promise of new treatments and ways to improve the lives of individuals with serious disease. Built upon a legacy of creative firsts, Johnson & Johnson Innovative Medicine pursues advancing patient care with immunology and oncology solutions. Please visit for more information.

We are Johnson & Johnson Innovative Medicine. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.

Johnson & Johnson Innovative Medicine is partnering with Legend Biotech USA Inc. to co-develop, manufacture, and commercialize CARVYKTI, a chimeric antigen receptor (CAR) T-cell therapy for Multiple Myeloma. This new treatment paradigm for CAR-T Therapy requires specific skills and creates new resource needs for both the sites and Johnson & Johnson Innovative Medicine.

Job Description

At Johnson & Johnson Innovative Medicine, we are raising the bar on customer experience in the pharmaceutical industry. The CTEL team supports the activated treatment centers and the treatment center coordinators who care for cancer patients. We are deeply committed to providing them with exceptional customer experience, so they, in turn, are better positioned to treat the individuals in their care.

The Sr Manager CAR-T Cell Therapy Experience Lead is a member of this account management team reporting to the CTEL District Manager. The role will serve as the primary field-based point of contact for a portfolio of certified CARVYKTI Treatment Centers. In this role, you will work closely with treatment center stakeholders to improve operational efficiencies to maximize opportunities for the appropriate patients to access CARVYKTI. You will facilitate successful CARVYKTI product utilization of the sites by advising them on order management, operations, and logistics. Additionally, you will drive growth at the site through promotional message delivery and through coordination of activities related to expansion of site capacity (e.g. satellite capabilities or outpatient clinics). In this capacity, you will be the face of Johnson & Johnson Oncology CAR-T utilization to these sites and will be tasked with upholding the high standards of service to which we subscribe.

A Day in the Life

For certified treatment centers, you will be the single point of contact for all items related to operations for their CARVYKTI program. You will help advance their success with the CARVYKTI therapy by triaging day-to-day logistics and issue resolution related to processes and by advising them on opportunities to enhance their operational effectiveness and efficiency, as well as providing them with operational education. You will work closely with a matrix team consisting of sales, order specialists, medical, field reimbursement, supply chain, manufacturing, etc.

Detailed Responsibilities Include (But Are Not Limited To):

• Successful site management. Serve as a lateral leader with multiple teams for operational account management, addressing site-specific issues and pursuing improvement opportunities for CARVYKTI order management/logistics, including opportunities for site expansion (e.g. satellite apheresis). Drive CARVYKTI growth by conveying clinical efficacy and safety information, along with commercial operations messages.
• Expert guidance. Serve as your assigned sites' subject matter expert for CAR-T operations and logistics, providing counsel on topics ranging from CARVYKTI technology utilization to process optimization.
• Cross-functional collaboration. Applying a patient centric approach, effectively align cross functional partners through regular participation in matrix calls with alliance partner stakeholders to bring the best possible outcomes for patients and customers. These cross-functional partners include demand generating teams, institutional business partners, field reimbursement colleagues, clinical nurse educators and more.
• Site education. Facilitate education engagements aimed ongoing improving, CAR-T operations/logistics and CARVYKTI order management systems. Also provide educational content on Out-of-Spec general information and CARVYKTI value information.
• Data analysis and insight gathering. Via both personal, onsite observations, as well as reviews of system-generated data, you will proactively advise the treatment facility on opportunities to improve their utilization of, and efficiency around, the CARVYKTI therapy.
• Player Coach- Serve as administrative and reporting Manager for other members of the team.
• Attend Plan of Action meetings with the customer as requested

Qualifications

Education and work experience. Bachelor's degree required; advanced degree preferred. A minimum of 5 years of work experience in the healthcare industry is required. Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred):

• 5 years + demonstrated success in Field Sales/ Sales Leadership experience.
• Field based Large Account Management, e.g., KAM/KAS experience.
• Program administration, including Oncology, Bone Marrow Transplant, CAR-T, Infusion Site or Cell & Gene therapy Treatment Center/Site of Care Certification and Activation
• RN license or Advanced Practice degree (Nurse Practitioner / PA / PharmD / MSN)
• Communication. Excellent oral and written communication skills, including the ability to lead conflict resolution and defuse difficult situations.
• Relationship building. Excellent communication skills with a demonstrated history for forging strong, productive relationships with a diverse array of customers and colleagues.
• Project and process management. Skilled in overseeing, monitoring, and managing complex projects and operational procedures.
• Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.
• Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Demonstrates a sense of urgency and is motivated by the challenge of working in a challenging environment, exercises calm, sound, constructive judgment during demanding situations.
• Accountability. Demonstrates excellent case management skills. Eager to take ownership, be proactive, and see customer inquiries resolved through to their end.
• Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments and shielding customers from that complexity.

Travel. This position covers the East Coast of the US. With up to 70% domestic travel depending on candidate location (approximately half of that time could be overnights). Candidate should live within 1.5 hours of a major metro airport within the stated geography.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $157,000- $177,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.