MA Quality Champion

Appalachian Regional Medical Associates · Baker Center for Primary Care Clinical Service Full-time , Days , 8:00am - 5:00pm Monday thru Friday Quality Champion Medical Assistant Why You’ll Love Working Here Quality Champion Medical Assistant at UNC Health Appalachian, you’ll play a vital role in advancing high-quality, patient-centered care across our outpatient clinics. This position supports ongoing Epic and PCIC initiatives by improving clinical workflows, enhancing data accuracy, and driving performance improvement efforts. You’ll serve as a bridge between clinical teams and quality initiatives—supporting system optimization, training, panel management, and care gap closure. This is an ideal opportunity for a Medical Assistant who is passionate about quality improvement, data-driven decision-making, and improving outcomes for primary care patients. Compensation: Starts at $23.42and is commensurate with education, experience, certification, and internal equity Status: Full-Time, Non-Exempt Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; employee discounts; and additional employee support programs. Benefits begin the first of the month following 60 days of employment from new hire orientation. Linville, North Carolina—located in the beautiful Blue Ridge Mountains—offers exceptional quality of life with outdoor recreation, vibrant community living, and access to Appalachian State University. What You’ll Do as a Quality Champion Medical Assistant Support Epic and PCIC initiatives to improve clinical workflows and patient care delivery. Oversee panel management for PCIC and assist in resolving patient attribution issues. Identify and help close care gaps for primary care patients to support quality targets. Monitor and track quality metrics, ensuring timely and accurate data reporting. Assist with system enhancements, workflow optimization, and end-user support. Collaborate with providers and clinic staff to promote patient-centered care practices. Provide training and support related to Epic workflows and quality processes. Analyze data trends and assist in implementing performance improvement strategies. Act as a liaison between clinical teams and quality improvement leadership. Qualifications High School Diploma or equivalent required Completion of an accredited Medical Assistant program preferred Experience Minimum of two (2) years of experience as a Medical Assistant in a clinical setting required Experience with Epic electronic health record system preferred Experience in quality improvement initiatives, healthcare compliance, or patient-centered care strongly preferred Licensure & Certifications Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required Basic Life Support (BLS) required at time of hire Epic certification in relevant modules preferred but not required Knowledge, Skills & Abilities Familiarity with panel management and care gap closure processes preferred Strong analytical skills with the ability to interpret and present data effectively Excellent communication and interpersonal skills Ability to collaborate with clinical and administrative teams Strong organizational skills with the ability to manage multiple projects and priorities Proficiency in healthcare quality data systems and reporting tools Experience with data analysis and performance improvement methodologies (e.g., Lean, Six Sigma) preferred Familiarity with electronic health record (EHR) systems and healthcare IT platforms Strong problem-solving and project management skills Physical Requirements Ability to sit or stand for extended periods Ability to lift up to 20 pounds Manual dexterity for computer-based tasks and data entry Primarily office or clinic-based setting Full-time schedule, Monday through Friday May require travel between outpatient clinic locations Frequent collaboration with clinical and administrative teams About UNC Health Appalachian UNC Health Appalachian is a premier healthcare provider in the High Country, operating three hospitals and a variety of medical services. We are committed to improving the health and quality of life for residents of the region. About UNC Health As part of the University of North Carolina system, UNC Health includes 14 hospitals and over 500 clinics, dedicated to advancing the health and well-being of North Carolinians. Diversity and Inclusion UNC Health Appalachian is committed to a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences. Employment is contingent upon successful background checks and drug screening. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu. #J-18808-Ljbffr