Personal Lines Client Service Manager II

Personal Lines Client Service Manager II

Take your expertise to the next level. As a Personal Lines Client Service Manager II, you'll lead complex client relationships with confidence, shaping strategy, influencing decisions, and driving smarter coverage solutions. You'll operate in a collaborative environment, using your insight to identify gaps, unlock growth opportunities, and elevate the client experience through a more consultative, forward-thinking approach. Powered by innovation and supported by accessible leadership, this is your opportunity to lead from the front and make a measurable impact. This role involves managing a book of personal lines account in Colorado.

How you'll make an impact:

• Own and grow a Personal Lines portfolio, delivering a high-quality, relationship-driven client experience.
• Lead complex renewals end-to-end, aligning coverage with risk and managing timelines effectively.
• Build strong client relationships through proactive engagement, anticipating needs and driving retention.
• Take a consultative approach, identifying policy gaps and provide coverage solutions supporting cross-sell and account growth goals.
• Provide expert guidance on complex coverage decisions and resolve service challenges independently.
• Ensure operational excellence through accuracy, compliance, and continuous process improvement.
• Act as a team leader, sharing expertise and supporting a high-performance, collaborative culture.
• Leverage data and digital tools to deliver efficient, modern client service.
• Drive retention, satisfaction, and portfolio growth through consistent, insight-led delivery.

Here's what you'll bring to the role:

• Bring progressive experience in insurance client service or account management, managing moderately complex Personal Lines accounts independently.
• Hold an active P&C license with strong knowledge of coverage, policy terms, endorsements, and service processes.
• Provide expert support on complex client inquiries, delivering clear, coverage-focused guidance.
• Communicate effectively with a consultative approach, building trust and simplifying complexity.
• Demonstrate strong judgment and ownership, confidently resolving complex issues and navigating ambiguity.
• Stay highly organized and detail-oriented, managing competing priorities and renewal timelines effectively.
• Apply a continuous improvement mindset, identifying inefficiencies and enhancing service delivery.
• Collaborate and influence through expertise, supporting team performance without formal authority.
• Act as a relationship builder, problem solver, focused on strong client outcomes and career progression.

Required: Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. License required.

Preferred: Active P/C insurance license, 2+ years of experience servicing Colorado personal lines accounts and strong passion for providing solid customer service.

Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues.

Compensation and benefits: We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

We value inclusion and diversity. Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.