ConvergeHEALTH - Commercial Life Sciences, Delivery Manager - Managed Platform as a Services

Innovation & Delivery Transformation Team

The Innovation & Delivery Transformation team is building the future of our business. This is the group responsible for identifying, nurturing, scaling, and ultimately winning in new markets with new capabilities. We don't rely on what the firm has always done we look to the future and invest where we know the growth will be 3, 5, 10 years down the road. The Innovation & Delivery Transformation Team collaborates with Industries, Offering Portfolios, Growth, and Delivery Transformation to curate and scale our Innovation Portfolio, grow through our Strategic Growth Offerings, identify and incubate the next generation of technology through our Technology Offices, and more. Together we are dedicated to fostering a top talent experience both within I&DT and throughout our firm by leading our Tech Talent Transformation. Within IDT, our Life Sciences Cloud (LSC) practice is launching a Managed Platform as a Service (MPaaS) offering a comprehensive solution that bundles our proprietary QuickStarts platform with ongoing managed services to deploy, run, maintain, and continuously evolve client CRM environments. Unlike traditional project-based consulting, this offering is product- and operations-led: IDT owns the platform baseline, the delivery model, and the long-term client relationship. The Delivery Manager sits at the center of that mandate, managing a portfolio of biopharma client engagements, leading a team of direct reports, and serving as the primary authority for client governance, delivery oversight, and the ongoing evolution of client instances built on the QuickStarts baseline.

What You'll Do

Client Governance & Executive Relationship Management

• Own delivery governance across a portfolio of active MPaaS client engagements, serving as the primary point of accountability for each
• Lead executive-level client relationships, facilitating steering committee meetings, status reviews, and strategic planning sessions
• Manage escalation pathways, proactively identifying risks and resolving delivery issues before they impact client outcomes
• Define and report on SLAs, KPIs, and operational health metrics, ensuring transparency and trust with client stakeholders
• Partner with Deloitte account leadership to support contract performance and client satisfaction within the managed service model

Delivery Oversight

• Own end-to-end delivery accountability across the full MPaaS lifecycle: Deploy, Run, Maintain, and Evolve
• Oversee team execution across all phases including environment setup, configuration, testing, UAT, cutover, hyper-care, and steady-state operations
• Enforce the 90/10 delivery model ensuring client instances remain aligned to the QuickStarts baseline while managing approved customizations within defined guardrails
• Drive release planning and coordinate 3x annual value-driven platform releases, aligning client readiness with new agentic and AI capabilities
• Maintain delivery rigor across risk registers, testing and validation approaches, integration execution, and documentation/training deliverables

Team Leadership

• Directly manage and develop a team responsible for: Setting up client environments and deploying the QuickStarts package
• Tailoring configuration within the 90/10 delivery model
• Supporting testing, UAT, cutover, and hyper-care activities
• Running ongoing maintenance, releases, upgrades, and user support
• Performing operational data loads and client-specific enhancements
• Mentor team members and actively support their career growth within IDT and the broader LSC practice
• Participate in hiring and onboarding as the MPaaS offering scales across new clients and geographies

Product Feedback & Platform Evolution

• Serve as a direct input channel into the QuickStarts product roadmap, translating patterns and pain points observed across the client portfolio into actionable product feedback
• Collaborate closely with the QuickStarts Product Lead to align platform capabilities with real-world delivery needs
• Help shape delivery methodology, operational playbooks, and toolkits as the MPaaS offering matures

A Strong Successful Candidate Will Possess These Skills

Familiarity with emerging technologies such as Agentic AI, GenAI etc.. and how delivery is evolving using these technologies

Experience operating within or delivering managed services or subscription-based delivery models

Working knowledge of the broader Life Sciences commercial technology ecosystem, including platforms such as Veeva Vault PromoMats, MuleSoft integration tooling, Cvent, Knipper, and other populate CRM integrations a plus

Domain experience in biopharma or medtech commercial operations; experience in clinical or patient-facing contexts is a plus

Experience contributing structured feedback to product or platform roadmaps based on delivery insights

Experience directly managing people, including performance development, coaching, and team building

Demonstrated ability to manage multiple concurrent client engagements or workstreams simultaneously

The Team

This role is aligned with our ConvergeHEALTH business, serving Deloitte's Life Sciences Sector by advancing research and development initiatives. ConvergeHEALTH is dedicated to creating digitally connected ecosystems through robust analytics platforms, immersive experiences, strategic industry partnerships, and premier consulting services, all with the unified vision of centering healthcare around patient needs.

Qualifications Required

Bachelor's Degree or equivalent experience

Minimum 8+ years of professional experience in consulting, managed services, or a relevant Life Sciences industry role

At least 3 years of experience leading client-facing delivery, including governance, executive relationship management, and escalation management

At least 3 years of hands-on experience with Veeva CRM or equivalent Life Sciences commercial platforms (e.g., Salesforce Health Cloud, OCE), across personas such as Field Sales, Key Account Management, Medical Science Liaisons, or Field Reimbursement Management

Ability to travel 25%, based on work you do and the clients and industries/sectors you serve

Limited immigration sponsorship may be available

Compensation

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Diversity, Equity, and Inclusion

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.