Talent.com
HelloGov AI
AI Escalation SpecialistHelloGov AI • Miami, FL, US
AI Escalation Specialist

AI Escalation Specialist

HelloGov AI • Miami, FL, US
Hace 24 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo
HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport couriers operating across 10 regional passport agencies and we are growing fast. Our channel partnerships with CLEAR and Staples extend our reach nationwide. At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time compliance checks. Every interaction makes her smarter and you would be part of the team behind that growth. Requirements This is not a traditional customer support job. It is a career starting point inside a real AI company. Sydney handles the majority of our customer interactions. But for the 10–15% of customers who need a human touch, that is where you come in. As an AI Escalation Specialist, you will work alongside Sydney by handling the consultations that Sydney scheduled, resolving complex situations, and feeding your insights back into the AI to make it better. Over time, the best AI specialists on this team become integral to how we build and improve our product. Must be legally authorized to work and a background check is required. What You Will Do Take scheduled phone consultations with customers who need human support - no cold calling or sales Guide customers through applications, government document requirements, and compliance questions Identify recurring friction points and customer experience gaps, and flag them for product improvement Log and document interactions in a structured way that directly informs AI training Serve as the essential human in the loop in an AI-first workflow Who You Are A natural communicator who enjoys helping people solve real problems Curious about technology and genuinely excited to work inside an AI company Ambitious - you want a career trajectory, not just a job Detail-oriented and reliable under pressure No prior AI or tech experience required - we will train you on everything Growth Path After 12 months, strong performers are evaluated for advancement within HelloGov based on performance and their ability to identify and communicate customer experience improvements. Many future roles at HelloGov will be filled from this team. Benefits $50,000/year base salary Aetna Medical, Vision, Dental & Life Insurance 10 PTO days + most federal holidays Parking pass provided Complimentary breakfast and snacks Real career growth inside a fast-scaling AI startup HelloGov is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
Crear una alerta de empleo para esta búsqueda

AI Escalation Specialist • Miami, FL, US

Ofertas similares

AI Solutions Consulting Lead

CroweMiami, FL, United States
A tiempo completo

Crowe Studio is a business unit dedicated to helping clients scale smarter, transform faster, and lead in a platform-driven economy.Built for speed and flexibility, Crowe Studio operates outside th... Mostrar más

 • Oferta promocionada

AI-First CTO: Hands-On Tech Leader & Product Builder

Strategic Staffing SolutionsMiami, FL, United States
A tiempo completo

STRATEGIC STAFFING SOLUTIONS (S3) is seeking a highly technical CTO or senior engineering leader to build products, write production code, and lead the engineering org from the ground up in Miami, ... Mostrar más

 • Oferta promocionada

Specialist Lead, Business Development Intelligence and Enablement

DeloitteMiami, FL, United States
A tiempo completo

Specialist Lead, Business Development Intelligence And Enablement.Do you want to help drive one of the most ambitious AI transformation efforts in sales and proposal development across GPS? If you ... Mostrar más

 • Oferta promocionada

Senior Competitive Intelligence Specialist

Akerman LLPMiami, FL, United States
A tiempo completo

Senior Competitive Intelligence Specialist.Founded in 1920, Akerman is recognized as one of the nation's premier law firms, with more than 700 lawyers across the United States.Akerman LLP is seekin... Mostrar más

 • Oferta promocionada

AI Transformation Lead — Remote, Unlimited PTO

CroweMiami, FL, United States
A tiempo completo

Crowe is seeking an AI Solutions Consulting Lead to handle complete AI transformation projects with full accountability for scope, timeline, and deliverables.This role requires managing direct repo... Mostrar más

 • Oferta promocionada

Senior AI Healthcare Product Manager-Remote

Georgia IT, Inc.Miami, FL, United States
Teletrabajo
A tiempo completo

Senior AI Healthcare Product Manager.As a Senior AI Healthcare Product Manager, you will be responsible for driving the development and execution of AI-powered healthcare solutions that address the... Mostrar más

 • Oferta promocionada

Technology & AI Learning Specialist

Greenberg TraurigMiami, FL, United States
A tiempo completo

Technology & Ai Learning Specialist.Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you.We offer competitive co... Mostrar más

 • Oferta promocionada

BCG Platinion | Senior AI Tech Consultant, Tech Advisory & Delivery

Boston Consulting GroupMiami, FL, United States
A tiempo completo

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.BCG was the pioneer in business strategy whe... Mostrar más

 • Oferta promocionada

AI Automation Consultant - Miami Based

MaisaMiami, FL, United States
A tiempo completo

Our agentic process automation platform helps enterprises automate complex, decision-heavy processes that traditional automation can't handle and GenAI can't be trusted with.We enable organizations... Mostrar más

 • Oferta promocionada

AI Product Manager

RempliMiami, FL, United States
A tiempo completo

We work with teams building AI-first productsand we're looking to connect with AI Product Managers who can turn emerging technology into meaningful user experiences.If you're excited about shaping ... Mostrar más

 • Oferta promocionada

Strategic EA to Managing Partners | AI Tools, Miami

Pocketbook AgencyMiami, FL, United States
A tiempo completo

Pocketbook Agency in Miami, FL seeks an experienced Executive Assistant to support the Managing Partner with complex calendars, travel planning, and high-level coordination.You will also provide ba... Mostrar más

 • Oferta promocionada

CCaaS x AI, Manager, Functional Transformation

DeloitteMiami, FL, United States
A tiempo completo

CCaaS X AI Manager, Functional Transformation.Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics... Mostrar más

 • Oferta promocionada

Responsible AI Strategy & Governance Architect

SlalomMiami, FL, United States
A tiempo completo

Slalom is searching for an AI Governance Strategist & Solution Architect in Miami.This role involves developing responsible AI strategies that align with regulatory expectations.You will work colla... Mostrar más

 • Oferta promocionada

Innovation Manager, Applied AI

Greenberg TraurigMiami, FL, United States
A tiempo completo

Innovation Manager, Applied AI.Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you.We offer competitive compens... Mostrar más

 • Oferta promocionada

Flexible remote AI work. Your schedule. Paid weekly, straight to your bank account.

Meridian.aiKendale Lakes, FL, US
Teletrabajo
A tiempo completo

Review and label digital content including text, images, and documents.Every task you complete helps improve how technology interprets information and performs in practical settings.Detail-oriented... Mostrar más

 • Oferta promocionada

Director of AI Enablement & ACE Platform Strategy

102 H.I.G. Capital Management, LLCMiami, FL, United States
A tiempo completo

Capital Management, LLC is seeking a Director, AI Enablement to lead its AI strategy and oversee the ACE platform.This role focuses on enhancing productivity, deal velocity, and decision quality th... Mostrar más

 • Oferta promocionada

Director of Applied AI Product

Acceleration PartnersMiami, FL, United States
A tiempo completo

Director of Applied AI Product.The Director of AI Product role at Acceleration Partners is a remote, work-from-home position, as are all roles at AP, a structure central to our culture and our visi... Mostrar más

 • Oferta promocionada

AI Enablement Manager

CroweMiami, FL, United States
A tiempo completo

Your Journey at Crowe Starts Here.At Crowe, you can build a meaningful and rewarding career.With real flexibility to balance work with life moments, you're trusted to deliver results and make an im... Mostrar más