Banquet Manager

Hotel Name: M Social Sunnyvale
Location: Onsite – Sunnyvale, CA
Salary Range: $95,000.00 - $110,000.00

Join the Team at M Social Sunnyvale

At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.

About M Social Sunnyvale

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role

As our Banquet Manager, you will lead banquet operations and ensure the flawless execution of meetings, conferences, weddings, social events, and special functions. You will partner closely with Catering & Conference Services, Culinary, and hotel operations to deliver exceptional guest experiences while maintaining the highest standards of service, quality, and operational excellence.

This role is ideal for a hospitality leader who thrives in a fast-paced environment, enjoys leading teams, and is passionate about creating memorable events.

Your Impact

You will play a vital role in the success of the hotel's banquet operation by leading event execution, developing banquet team members, maintaining service excellence, and ensuring every event exceeds guest expectations.

What You'll Be Doing

Leadership & Ownership

• Lead all banquet operations and daily event execution
• Supervise banquet supervisors, captains, servers, bartenders, and setup teams
• Foster a culture of accountability, teamwork, and exceptional guest service
• Maintain high service standards while creating an engaging work environment

Event Operations

• Oversee the execution of meetings, conferences, weddings, galas, and social events
• Review and execute Banquet Event Orders (BEOs) with accuracy and attention to detail
• Conduct pre-shift meetings and event briefings with banquet staff
• Ensure proper room setup, décor, audiovisual coordination, and event flow
• Partner with Culinary to ensure seamless food production and service timing
• Resolve operational challenges quickly while maintaining a positive guest experience

Guest Experience

• Deliver exceptional hospitality throughout every event
• Interact with clients and event planners to ensure expectations are exceeded
• Respond promptly to guest requests and service recovery opportunities
• Create memorable experiences through personalized service and attention to detail

Team Collaboration

• Partner closely with Catering & Conference Services, Sales, Culinary, Stewarding, Engineering, and Front Office teams
• Maintain open communication across departments to ensure successful event execution
• Support hotel-wide initiatives and operational goals

People Leadership

• Recruit, train, coach, and develop banquet team members
• Conduct performance coaching and provide ongoing feedback
• Develop schedules based on business levels while managing labor productivity
• Promote teamwork, engagement, and continuous development

Financial & Business Performance

• Manage banquet labor costs and scheduling
• Monitor payroll, overtime, and productivity
• Assist with departmental budgeting and forecasting
• Control banquet equipment and operating expenses
• Support revenue opportunities through exceptional event execution

Compliance & Standards

• Ensure compliance with company policies, health regulations, and safety standards
• Maintain food safety and sanitation standards
• Ensure banquet spaces and equipment are maintained in excellent condition
• Uphold operational excellence and accountability across all banquet operations

Requirements

• Passion for hospitality and delivering exceptional guest experiences
• Strong leadership and interpersonal skills
• Excellent organizational and communication skills
• Ability to thrive in a fast-paced, high-volume banquet environment
• Strong problem-solving and decision-making abilities
• Flexibility to work evenings, weekends, holidays, and varied schedules

Leadership Requirements

• Proven leadership experience managing banquet operations within a full-service hotel or resort
• Demonstrated ability to lead large banquet teams while maintaining service excellence
• Strong coaching, mentoring, and employee development skills
• Experience managing labor productivity and scheduling
• Ability to lead multiple events simultaneously while maintaining quality standards

Technical / Role-Specific Requirements

• Strong knowledge of banquet operations and event execution
• Experience reviewing and executing Banquet Event Orders (BEOs)
• Knowledge of banquet room setup styles, service standards, and event logistics
• Experience coordinating with Culinary, Catering, and Conference Services teams
• Strong understanding of food and beverage service standards
• Experience managing labor costs, payroll, and banquet inventories
• Familiarity with Delphi or similar hotel event management systems preferred

Education

• High school diploma or equivalent required
• Bachelor's degree in Hospitality Management or a related field preferred
• Equivalent combination of education and relevant experience will be considered

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.
If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.