Group Product Mgr II, Small Business

Group Product Manager II, Small Business

The Group Product Manager is responsible for leading the strategic development and lifecycle management of Small Business products. This role owns the product strategy & roadmap and helps the Bank's business segments drive revenue growth and client satisfaction by delivering compelling value propositions, launching innovative products, and optimizing existing offerings while ensuring competitive pricing, regulatory compliance, and robust risk mitigation. This role actively engages sales leadership across the Bank to identify product gaps and needs, provide product performance metrics, and maximize product adoption and growth.

Define and execute the long-term product vision and roadmap, aligning with market trends, client needs, and CNB's business strategy and sales goals.

Develop value propositions tailored to our client segments, ensuring differentiated experiences and retention.

Lead the end-to-end product development lifecycle (ideation, development, launch, optimization) for new and enhanced products.

Drive innovation initiatives by exploring partnerships, technology enhancements, and client feedback to address unmet needs.

Monitor competitor and market developments to identify opportunities for impactful solutions.

Track and share accountability with sales colleagues for the number of clients, volume of units and balances and other product metrics, as defined in annual business goals and new product business cases.

Track and share accountability with sales colleagues for a product's contribution to net income.

Conduct primary research (interviews, surveys) to inform the product roadmap.

Conduct secondary research to understand what good looks like at other banks and fintechs in the market; track unmet market needs that can be met by the bank.

Meet regularly with vendors to understand current and new offerings and capabilities available to the bank.

Attend meetings with potential fintech partners whose solutions the bank is exploring.

Proactively identify and assess risks in product development, pricing, and client onboarding.

Develop and implement risk mitigation strategies to safeguard CNB's reputation, clients, and assets.

Escalate and manage control issues transparently, ensuring accountability across teams.

Identify and implement opportunities to streamline processes, reduce operational complexity, and enhance efficiency across product workflows.

Collaborate with cross-functional teams to drive continuous improvement initiatives.

Ensure adherence to U.S. banking regulations (FDIC, FRB, CFPB, OCC, BSA/AML, etc.) and CNB's internal policies.

Stay ahead of regulatory changes and implement corresponding product adjustments.

Build strong relationships with internal stakeholders (e.g., Sales, Service, Credit, Treasury Products, Digital, Technology) and partners to drive product adoption and growth.

Supervise day-to-day product management activities, including client communication, issue resolution, and cross-functional collaboration.

Mentor team members and foster a culture of accountability, innovation, and results-driven execution.

Present insights and recommendations to senior leadership and CNB executives

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 15 years of experience in banking product management
• Minimum 8 years of experience in Small Business lending and deposits
• Minimum 5 years of experience leading a product team

Additional Qualifications

• Proven track record of launching innovative products and driving revenue growth in competitive markets.
• Exceptional leadership and communication skills, with the ability to influence cross-functional teams.
• Deep knowledge of U.S. banking regulations and compliance frameworks.
• Strong analytical skills, with expertise in data-driven decision-making.
• Ability to thrive in a fast-paced, matrixed environment with competing priorities.
• Bachelor's degree in business, finance, or related field; master's degree preferred.
• Experience serving high-net-worth individuals and top-tier small businesses.
• Familiarity with Agile methodologies and digital product development.
• Cash/Treasury product and deposit product experience a plus.
• Segment management experience a plus.

Compensation

Starting base salary: $141,830 - $263,408 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.