Regional Inside Sales Representative

Regional Inside Sales Representative

Location: Billerica, MA - Filling Industrial

At Airgas, we respect, honor and value diversity. Airgas is hiring for a Regional Inside Sales Rep in Billerica, MA! We are looking for you!

This role features a starting base pay of $26-$28/hour based on experience. On site office hours: Monday - Friday. Airgas offers a full benefits package designed to support your whole life, including medical, dental, vision, life, AD&D, and disability insurance. We offer a 14-week paid child birth benefit to support growing families. Your benefits start after just 30 days of employment. Your benefits start after just 30 days of employment. Your benefits start after just 30 days of employment. Your benefits start after just 30 days of employment. Your benefits start after just 30 days of employment. Your benefits start after just 30 days of employment. Your benefits start after just 30 days of employment. Your benefits start after just 30 days of employment.

Airgas, an Air Liquide company, is looking for a Regions Inside Sales Rep to partner with our sales team and advance our customer service excellence. In this role, you will support and facilitate the administrative and operational needs of the sales department, assisting with various aspects of the back-end sales process. We are looking for a dedicated professional who thrives in a collaborative environment and is eager to contribute to the success of our regional goals.

Partner for success: Support our outside sales and branch teams by providing thorough administrative assistance, including order entry, quotation generation, account set-up, and more. Manage the full order lifecycle: including processing, modifications, and cancellations, while ensuring real-time tracking accuracy. Monitor and resolve back-order statuses, proactively communicating timelines and providing formal proof of delivery to stakeholders. Build alignment: Work closely with our logistics teams and vendors to ensure that customer needs are met with excellent precision and care. Nurture relationships: Serve as a point of contact for both internal and external customer inquiries, ensuring every interaction is handled with a supportive and helpful approach. This includes resolving complex customer inquiries and order discrepancies with a focus on first-contact resolution. Pioneer improvements: Contribute to the success of our internal processes by identifying opportunities to align our workflows for better efficiency. Support leadership continuity: Engage in cross-training to partner with and provide collaborative support for the Sales Support Manager, ensuring team stability and shared knowledge. Cultivate vendor connections: Research products and nurture external vendor relationships to partner on product availability and confirm transparent pricing for our clients.

Required qualifications: High school diploma or GED is required. 3+ years of customer service experience. Thorough communication: Effective verbal and written skills to help build alignment across departments and with external partners. Dedicated organization: A thoughtful approach to tasks with a high level of attention to detail and precision. Agility in tasks: An ability to prioritize needs and manage multiple workflows with care and precision. Proactive initiative: A collaborative spirit with the ability to work with focused initiative to meet team timelines. Creative problem-solving: Detailed product research capabilities to find the best solutions for our customers. Growth mindset: A positive attitude and a sincere eagerness to learn and grow with the Airgas family. Inclusive collaboration: Experience supporting inclusive environments and the ability to foster understanding across various personalities and teams.

Preferred qualifications: Proficiency in Microsoft Office/Google Suite and experience with ERP and CRM software are preferred (SAP, Salesforce, etc.). A background in the Packaged Gas/Welding Supply industry is a plus. An associate's degree or equivalent professional experience; we value the unique perspective you bring to the team.