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Dealer Success ManagerMotive Companies • Orlando, Florida, USA
Dealer Success Manager

Dealer Success Manager

Motive Companies • Orlando, Florida, USA
Hace 13 días
Salario
110.000,00 US$ anual
Tipo de contrato
  • A tiempo completo
Descripción del trabajo
Details:

The Dealer Success Manager is responsible for developing supporting and growing the companys dealer and distribution network of ACT products on the East Coast. This role acts as the primary relationship manager for dealers ensuring strong operational performance customer satisfaction technical readiness sales growth and alignment with company objectives.

The Dealer Success Manager will work cross-functionally with sales service warranty training logistics and engineering teams to deliver exceptional dealer experience and improve overall network performance.


Details:

Responsibilities:

  • Serve as the primary point of contact for assigned dealers and channel partners.
  • Build long-term strategic relationships with dealer ownership management sales and service teams.
  • Conduct regular business reviews to evaluate dealer performance opportunities and improvement plans.
  • Support dealer onboarding and ensure successful launch of new dealer locations.
  • Maintain strong communication regarding company initiatives product updates campaigns and operational changes.
  • Identify underperforming dealers and implement corrective action plans.
  • Assist dealers in forecasting equipment parts and service demand.
  • Support dealers with commissioning processes field troubleshooting and escalation management.
  • Work closely with technical support and engineering teams to resolve recurring field issues.
  • Assist dealers in resolving customer escalations in a professional and timely manner.
  • Promote best practices for service operations warranty processing and communication standards.
  • Ensure dealer compliance with company service level agreements (SLAs).
  • Review warranty trends and identify opportunities for product or process improvement.
  • Ensure dealers follow safety regulatory and quality standards.
  • Provide field feedback to improve products documentation training and dealer tools.
  • Support product launches and field readiness initiatives.

Required Qualifications:

  • Bachelors degree in Business Engineering Automotive Technology or related field preferred.
  • 5 years of experience in dealer development channel management customer success service operations or related field.
  • Experience within charging automotive industrial equipment material handling or power systems industries preferred.
  • Strong understanding of dealership operations and service management.
  • Excellent communication presentation and relationship-building skills.
  • Ability to analyze operational data and performance metrics.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency with CRM systems Microsoft Office and dealer management tools.
  • Ability to travel up to 50%.

Preferred Requirements:

  • Knowledge of charging infrastructure and charging technologies.
  • Familiarity with commissioning diagnostics and field service processes.
  • Experience managing warranty programs and dealer compliance.
  • Understanding of electrical systems and safety standards.
  • Experience developing dealer networks and channel growth strategies

Pay: $110000-$165600 DEO
#MCTA1


Required Experience:

Manager


Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 110000 - 165600
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Dealer Success Manager • Orlando, Florida, USA

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