Program Manager II - Implementation

Role Description

The Program Manager II (IC3) leads new logo implementation programs, ensuring customers achieve success as they launch Alkami’s digital banking platform. At this level, the role independently manages complex portfolios of client programs, balancing schedules, budgets, and deliverables with a customer-first focus. The Program Manager II fosters trusted relationships with clients, applies advanced problem-solving techniques to resolve issues, and ensures deliverables align with client goals throughout the lifecycle.

• Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment.
• Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio.
• Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction.
• Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle.
• Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes.
• Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through “Path to Green” plans.
• Communicate program status and issues by preparing reports and presentations for customers and stakeholders.
• Mentor team members by sharing expertise and best practices.
• Collaborate with Product and Engineering to resolve client feature requests and technical issues.
• Identify improvements to methodology and implementation processes to enhance customer experience.

Qualifications

• 5–7 years in program/project management in SaaS or financial services.
• Bachelor’s degree in Business, Information Technology, or related field; equivalent experience considered.

Requirements

• Proven ability to manage complex program portfolios independently.
• Expertise in program scheduling, risk tracking, and issue resolution.
• Strong communication, facilitation, and client relationship management skills.
• Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence).
• Ability to interpret risks, resolve issues, and align outcomes with client goals.

Benefits

• Diverse and inclusive environment.
• Fun culture.
• Remote-first environment.
• Unlimited paid time off.
• 401(k) with employer match.