Lab Engineer, Global Logistics Supervisor

Lab Engineer, Global Logistics Supervisor Raleigh, NC | 8 - 10 years of experience Job Description Laboratory Skills Experience in laboratory maintenance, hardware inventory management, and client hardware racking and configuration. Knowledge of patch management processes and hardware firmware updates. Strong organizational skills and attention to detail in managing hardware assets and documentation. Ability to work collaboratively with cross‑functional teams including incident detection and response personnel. Familiarity with security operations and incident response environments is advantageous. Proficiency with hardware management tools and inventory systems. Effective communication skills to coordinate with internal teams and external vendors. Proficiency in leveraging Artificial Intelligence (AI) to drive innovation and efficiency within technical domains. International Logistics Skills Experience in international shipping and receiving, preferably within a technology or hardware operations environment. Familiarity with global logistics, customs regulations, and compliance standards. Strong organizational skills and attention to detail in managing shipment documentation and tracking. Ability to collaborate effectively with cross‑functional teams and external vendors. Proficiency with shipping software tools and internal case management systems. Understanding of incident detection and response operational context is a plus. Professional Attributes Excellent analytical and problem‑solving skills. Ability to translate business questions into data‑driven insights. Strong communication and stakeholder engagement skills. Ability to work independently and manage multiple priorities. Laboratory Responsibilities Perform routine laboratory maintenance to ensure hardware and related infrastructure are operational and compliant with organizational standards. Manage and maintain accurate inventory records of hardware components and equipment critical to incident detection and response. Execute client hardware racking, including physical installation, cabling, and organization within data lab environments for additional configuration work. Conduct patching and firmware updates on hardware devices to maintain security and functionality. Configure hardware systems according to predefined specifications and operational requirements to support incident detection and response activities. Maintain documentation related to hardware configurations, maintenance schedules, and inventory status. Support troubleshooting and repair activities to minimize downtime and ensure hardware reliability. Adhere to compliance and security policies relevant to hardware handling and configuration within the incident detection and response context. Utilize internal tools and systems for tracking maintenance activities, inventory management, and configuration. International Logistics Responsibilities Coordinate and manage international shipping and receiving activities for hardware components and equipment used in incident detection and response operations. Ensure compliance with global shipping regulations, customs requirements, and Cisco’s internal policies for non‑production and production hardware shipments. Maintain accurate shipment documentation, tracking, and reporting to support hardware inventory and provide guidance and support to Cisco employees and mailroom/lobby ambassadors on shipping and receiving processes and policies. Raise and manage support cases related to shipping issues through Cisco’s internal HelpZone system. Monitor shipment status and proactively address delays or issues to minimize operational impact. Support remote and hybrid work scenarios by facilitating Global Shipping Application (GSA) access and work closely with incident detection and response teams to prioritize hardware shipments critical to security operations. Maintain up‑to‑date knowledge of international shipping best practices and emerging logistics technologies. #J-18808-Ljbffr