Reconciliations/Operations Control Supervisor (Hybrid)

Operations Reconciliation Supervisor

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We're seeking an Operations Reconciliation Supervisor responsible for managing reconciliations within the BPO/Operations control environment, ensuring delivery of accurate, timely, and contract-compliant services to clients. This role oversees reconciliation processes across high-volume transactional activities, manages exceptions and account breaks, and ensures operational performance meets agreed service levels, quality standards, and control requirements.

The role requires strong people leadership, process discipline, and client service orientation. The Operations Reconciliation Supervisor will drive operational excellence, manage risk, support continuous improvement, and lead a team responsible for end-to-end reconciliations and exception resolution activities.

Responsibilities:

• Manage day-to-day reconciliation operations for client accounts, products, or business processes within a shared services or outsourcing environment.
• Ensure all reconciliations are completed accurately and within agreed turnaround times, service levels, and contractual requirements.
• Oversee daily control reporting, exception queues, unresolved breaks, and aging items.
• Lead, coach, and develop a team of reconciliation analysts, associates, or specialists.
• Conduct hiring, onboarding, training, work allocation, performance reviews, and career development planning.
• Monitor staffing, capacity, and scheduling to ensure adequate support for volumes and deadlines.
• Review reconciliation outputs, investigate variances, and ensure timely resolution of discrepancies.
• Lead root cause analysis for recurring reconciliation issues and implement corrective actions.
• Ensure adherence to standard operating procedures, internal controls, client-specific requirements, and compliance guidelines.
• Monitor operational KPIs such as productivity, quality, turnaround time, SLA attainment, accuracy, and exception aging.
• Drive process improvements to enhance efficiency, reduce manual effort, improve quality, and mitigate operational risk.
• Partner with clients, internal stakeholders, transition teams, quality, training, compliance, and technology teams to resolve issues and improve service delivery.
• Support governance forums, client reviews, and operational reporting with insights on reconciliation performance and trends.
• Manage escalations related to reconciliation breaks, control failures, delivery delays, and service issues.
• Ensure all processes are audit-ready and documentation is maintained, including SOPs, control logs, issue trackers, and process maps.
• Support transitions, migrations, process stabilization, and knowledge transfer activities for new or expanding client work.
• Identify automation opportunities and support implementation of workflow, reporting, or reconciliation tools.
• Build a strong control environment while balancing productivity, client expectations, and delivery commitments.
• Drive a performance culture focused on accuracy, accountability, continuous improvement, and client service.
• Provide guidance on complex exceptions, process changes, and operational decision-making.
• Act as an escalation point for team issues, service concerns, and client-related operational challenges.

Qualifications:

• Bachelor's degree in business, Finance, Accounting, Operations, or a related field, or equivalent work experience.
• 3+ years of experience in operations, reconciliations, transaction processing, or shared services.
• 2+ years of team management experience in a BPO, outsourcing, captive/shared services, or high-volume operational environment.
• Strong understanding of reconciliation processes, exception handling, account balancing, and operational controls.
• Experience managing teams against SLAs, KPIs, quality targets, and client commitments.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in Excel and experience with reconciliation systems (Intelimatch), workflow tools, or reporting platforms.
• Knowledge of Broadridge systems, BPS, IMPACT, Proactive, Postedge preferred
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced, deadline-driven, client-facing environment.

Preferred Qualifications:

• Experience supporting global clients or multi-geography operations.
• Exposure to finance and accounting outsourcing, banking operations, payment operations, or shared services delivery.
• Knowledge of audit, compliance, and risk frameworks in outsourced operations.
• Experience in process transitions, migrations, and transformation initiatives.

Compensation Range: The salary range for this position is between $80k - $90k USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, location, and education.