Company Overview On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. The Role The Support Agent will collaborate directly with coaches and operations staff from multiple universities on all multi‑level needs. The individual in this role must have knowledge of Sabre or a similar Global Distribution System (GDS), be able to multi‑task while managing calls and emails, work from home while staying engaged with the customers and co‑workers with limited distractions. At times, the agent may be involved in booking group travel which could include group air, hotels, and buses. The individual will be customer‑service oriented by always putting the client's needs first. It is important that the candidate understands the unique processes of Anthony Travel that supports over 100 collegiate athletic departments. The individual must be able to work various hours with some overtime when needed. The role requires four 10‑hour shifts throughout each week with weekends and holidays included. Essential Functions & Responsibilities Booking and exchanging air records, hotels, cars, private car services and buses to fit the client’s needs. Able to book hotels and cars within the GDS. Invoicing during off times and slower times for group hotels and buses for the teams. Multitask is a must, taking incoming calls and emails and completing the tasks promptly. Must know how to book and ticket air reservations, knowledge of partial and full exchange process, voiding tickets and issuing MCO’s. Work closely with the team when they may need help completing a task. Qualifications To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. Required Education and/or Experience, Knowledge, Skills, and Abilities Strong client‑service orientation. Excellent communication, interpersonal skills. Excellent time management skills required – including the ability to set priorities and work in a fast‑paced environment. Able to work independently. Team player, flexibility/ability to adapt in a dynamic environment. Strong desire to learn and utilize the tools provided. Positive attitude. Self‑starter. Preferred Education and/or Experience, Knowledge, Skills, and Abilities Travel experience preferred. 3+ years of GDS experience. Knowledge of travel specific systems (e.g. GDS, Concur, etc.). Compensation Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid time off, and 401(k) plan. Hiring Rate Minimum: $18.75 hourly (minimum will not fall below the applicable state/local minimum wage thresholds) Hiring Rate Maximum: $25.00 hourly Equal Employment Opportunity Statement On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non‑discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non‑discrimination in employment. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. #J-18808-Ljbffr
Travel Consultant, After-Hours Support • Denver, CO, United States
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