Senior Associate, Customer Advocate

Customer Advocate Engineer

Join us as a Customer Advocate Engineer and become the driving force behind exceptional customer experiences. In this role, you'll be the voice of our customers, leading initiatives that elevate satisfaction, loyalty, and service excellence across the organization.

What will you do? This position is responsible for all daily communication on projects to Schneider Electrics internal Project Managers. The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships. Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments. Analyze and evaluate problems with communication and/or processes related to scheduling production orders through the plant and recommend solutions. Provide customer resolution for complex installations restoring customer application and confidence in Schneider Electric products. Ability to handle and process customer complaints and concerns in a professional manner Technical expertise, analysis, and reporting for customer complaints on products.

Who will you report to? Plant Quality Manager

What's in it for you? What qualifications will make you successful? 2+ years of experience dealing with customer issues Excellent customer service skills with the ability to excel under high pressure and time sensitive situations Ability to work independently as well as collaboratively with a small Customer Service department Strong Customer-focus; demonstrated ability to develop and maintain positive customer relationships Capable of establishing own task list and work with little supervision and make independent decisions to meet customer deadlines Must have the desire and ability to learn products relevant to assigned customer base Preferred Qualifications Bachelor's Degree SAP experience preferred Customer experience in a manufacturing environment preferred

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric apply today! 40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.