Lead Refunds Specialist
Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
Position Summary
- Lead daily payment posting and refund operations by coordinating workloads, supporting teammates, and ensuring timely, accurate processing of payments and refunds
- Post electronic and manual payments, resolve payer edits, research unidentified payments, and process credit balances and refund requests
- Serve as the primary point of contact for payment posting and refund-related issues while partnering with leadership to improve workflows and operational performance
- Train, mentor, and provide performance feedback to teammates while fostering collaboration and continuous process improvement
- Support revenue cycle initiatives by researching complex account issues, coordinating with cross-functional teams, and ensuring compliance with reimbursement policies and procedures
Desired Professional Skills and Experience
- Associate's degree preferred or equivalent combination of education and work experience
- 3+ years of revenue cycle experience with strong knowledge of payment posting, refunds, EOBs, EFTs, ERAs, and payer reimbursement processes; radiology experience preferred
- Working knowledge of Medicare, Medicaid, commercial payer payment posting, reimbursement policies, and revenue cycle operations
- Strong communication, analytical, and problem-solving skills with exceptional attention to detail and the ability to work independently in a fast-paced environment
- Demonstrated leadership, organizational, and collaboration skills with proficiency in Microsoft Office and the ability to mentor teammates and improve operational processes
Why Radiology Partners
- Competitive Benefits package Eligibility starts the month after hire, with tiered options to choose from.
- Compensation Reviews, Career Growth Opportunities
- Generous PTO Plans and Paid Holidays
- Proudly Certified as a Great Place to Work for Five Consecutive Years
The hourly range for this position is $21.00- $25.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.