Public Health Medical Interpreter - Spanish

Public Health Medical Interpreter - Spanish

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Pay Range: $20.00-$24.71/hour

This is a non-exempt (hourly) position

Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

This role is on-site 5 days a week. Monday, Tuesday, Thursday, and Friday are 8AM-5PM. Wednesday will be 10AM to 7PM

Position Summary

The clinical services interpreter provides interpreter and translation services for individuals seeking assistance from Mecklenburg County's Health Department. As a cultural broker this position facilitates healthcare encounters that are accurate and culturally appropriate and coordinates related services as requested or needed.

Essential Functions

• Interprets and translates initial requests, both on the phone and in person, for assistance, and provides Spanish language communication for staff and the public.
• Schedules appointments, answers questions, and coordinates additional services or requests.
• Translates written materials and forms such as brochures, educational information, and directions and assists with forms completion when requested.
• Accompanies staff on field/virtual visits which may include staff representing county departments in planning, administration, child protective services, medical providers, or workforce initiatives.
• Gathers materials for clients which will assist them in meeting their objectives or in obtaining assistance.
• Maintains information, data, or other materials on clients as necessary.
• Coordinates and performs a variety of administrative duties to support the department and staff.
• Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system
• May be required to staff shelters in the event of a disaster.
• Mecklenburg County Health Department employees: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal work locations, business hours and workdays may be required. Emergency events include, but are not limited to, pandemics, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.

Minimum Qualifications

Experience:

Minimum of two years of related experience and fluency in English and interpreting skills in Spanish.

Education:

Associate's degree in a related field. Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications:

Must be able to pass County's certification exam

If assignment is in the Health department, must be able to successfully complete testing for medical interpreting in both Spanish and English

Requires a valid North Carolina or South Carolina Driver's License

Requires County Driving Privileges

Annual Motor Vehicle Record (MVR) check

Preferred Qualifications

Bachelor's degree in a related field.

Prefer two years of professional experience and oral proficiency in English and Spanish

Able to successfully complete their (CCHI or NBCM) interpreter medical certification credentials

Knowledge, Skills and Abilities

Knowledge of:

Professional appearance, speech, and presentation skills

Modern office practices

Ethics and standards related to interpreting and translation services

Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Structure and content of the Spanish language including the meaning and spelling of words, rules of composition and grammar, and pronunciation

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Knowledge of client/patient privacy and confidentiality practices

Skills:

Interpreting and translating from Spanish to English and English to Spanish

Managing multiple tasks

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

Talking to others to convey information effectively

Understanding written sentences and paragraphs in work related documents

Communicating effectively in writing as appropriate for the needs of the audience

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Abilities:

Building Trust: Interacting with others in a way that instills confidence in one's intentions and those of the organization

Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs

Customer Service: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty

Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

Time Management and follow through: Effectively managing one's time and resources to ensure that work is completed efficiently

Computer Skills: Proficient in various computer applications including Microsoft Office Suite

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations