Responsible for providing advanced product knowledge, educated recommendations and Dress Blue Experience to all customers throughout their Marine Corps Exchange shopping experience. Responsible for meeting personal and department sales goals. Coach Sales Associates on product knowledge areas related to particular categories such as: electronics, shoes, jewelry/accessories, firearms, military clothing, or other assigned areas. May be scheduled at the checkout, other departments sales areas, specialty category, or customer service desk for coverage. Reports to the Sales Manager.
Takes advantage of all training opportunities to develop selling skills in product categories. Works with Team Members to develop their product knowledge within the category. Remains committed to learning about the brands and products sold within the store. Educates customers on product questions and provides suggestions when needed. Relays customer comments and concerns to the Sales manager. Identifies opportunities to produce add-on sales through suggestive and consultative selling. Ensures all sale, ad, and promotional items are signed and places according to brand standards. Works with the Sales Manager to achieve daily and weekly sales goals. Assists Sales Managers and Brand Integrity manager in the planning and execution of all corporate sales programs, promotions, and other events where merchandise is involved. Builds and nurtures local MCX customers.
Encourages and empowers all team members to identify opportunities to resolve customer problems and concerns before they happen. Communicates any outstanding problem resolution issues with the Experience Manager. Understands and articulates all MCX value stories, programs, and promotions. Recognizes the core values and mission of the Marine Corps Exchange. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational intelligence, interpersonal skills, career planning, public speaking, and small group leadership. Participates in all corporate-led training programs and works with Training Specialist to set training goals and manager training compliance, licenses and certifications, and position-based learning plans.
Provides World class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation. Addresses customers by rank when appropriate. Offers assistance and suggestive selling advice as the customer progresses throughout their shopping experience at various connecting points such as the fitting room. Assists customers and communicates positively in a friendly manner. Understands and operates within all service policies and exercises an I can DO that! mentality when a customer problem occurs. Follows up with customers to ensure their problems were resolved. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Adhere to safety regulations and standards. Promptly reports any observed workplace hazards and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
May handle customer special orders and merchandise requests. May require food handling safety training, handling, and certification. May require training and handling of Western Union and customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts, and corrections. May have keyholder responsibility.
Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required.
SALES SPECIALIST NF-2 • San Diego, CA, United States
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