SAP NS2 Sr. Process Architect

Process Solution Architect

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets, and information of Americans. We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers. This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager's approval to transfer.

Requirements

• Extensive experience in business transformation, process architecture, business process re-engineering, process improvement, operating model design, or related disciplines
• Demonstrated ability to assess complex business processes, identify root causes and systemic issues, and design scalable and sustainable future-state processes
• Strong understanding of end-to-end process design, value streams, roles and responsibilities, decision points, controls, performance measures, exceptions, and governance
• Experience assessing process maturity, identifying capability gaps, and developing target-state maturity models and transformation roadmaps
• Strong business acumen and ability to connect process design to strategic objectives, operational performance, user experience, risk, and measurable business outcomes
• Strong functional understanding of technology platforms, including ServiceNow and AI tools
• Ability to identify opportunities for workflow automation, self-service, improved user experience, stronger controls, and AI-enabled capabilities while collaborating with technical architects and teams
• Strong understanding of process standardization, simplification, scalability, governance, controls, automation, and continuous improvement
• Understanding of the process, data, knowledge, governance, and organizational foundations required to successfully adopt automation and artificial intelligence
• Exceptional stakeholder management, facilitation, communication, and negotiation skills, including the ability to challenge assumptions, navigate competing priorities, manage resistance, and build alignment around a shared future-state vision
• Strong understanding of Organizational Change Management (OCM), including stakeholder engagement, communications, training, enablement, and adoption
• Strong knowledge of ITIL processes and experience working within Agile/SCRUM delivery environments

Responsibilities

• Serve as a senior process architecture and transformation advisor for business initiatives
• Partner with business leaders, process owners, and stakeholders to understand strategic objectives, operational challenges, risks, and desired business outcomes
• Lead current-state discovery and process assessments, including evaluation of roles, responsibilities, handoffs, decision points, controls, pain points, exceptions, and performance measures
• Assess process maturity and organizational readiness and help stakeholders establish practical target-state maturity levels and transformation roadmaps
• Facilitate the design of future-state processes that are simplified, standardized, scalable, measurable, controlled, user-centered, and positioned for automation and AI enablement
• Challenge the assumption of current-state processes to help stakeholders distinguish between true business requirements, required controls, historical practices, and unnecessary complexity
• Identify opportunities to eliminate redundant activities, excessive approvals, unclear ownership, manual handoffs, and other barriers to effective and scalable operations
• Navigate competing stakeholder priorities and facilitate decisions regarding process standardization, ownership, governance, controls, performance measures, and operating models
• Translate business objectives and future-state process designs into clear business capabilities, functional requirements, and desired outcomes that can be enabled through AI and modern technology
• Partner with technical architects and technical teams to translate future-state process designs into scalable platform solutions while maintaining a clear distinction between process architecture and detailed technical architecture
• Develop process architecture artifacts, including current-state and future-state process maps, value streams, maturity assessments, capability assessments, operating models, and transformation roadmaps
• Define measurable success criteria to evaluate process effectiveness, automation, adoption, user experience, compliance, and business outcomes
• Prepare processes for AI and automation by improving standardization, data and knowledge quality, decision logic, governance, ownership, and exception management
• Evaluate AI and automation opportunities based on business value, process maturity, organizational readiness, risk, and feasibility, prioritizing process simplification before automation
• Incorporate OCM into future-state design and partner with business leaders and change, communications, training, and enablement resources to support business readiness and sustained adoption
• Facilitate executive briefings, stakeholder workshops, process design sessions, maturity assessments, and decision-making forums
• Collaborate with business analysts and product owners to translate future-state designs into prioritized requirements and provide process guidance throughout Agile/SCRUM delivery

Work Experience

• 10+ years of progressive experience in business transformation, process architecture, business process management, management consulting, business analysis, operating model design, service management, or related disciplines
• 5+ years leading complex business process transformation, process architecture, or business process re-engineering initiatives
• Significant experience with AI driven enterprise workflow and automation platforms
• Demonstrated experience designing future-state processes, conducting process maturity assessments, and developing transformation roadmaps
• Proven ability to facilitate complex stakeholder discussions, challenge current-state practices, and achieve alignment among stakeholders with competing priorities
• Experience partnering with senior leaders, technical architects, and delivery teams to translate business strategy and process design into functional solutions
• Experience with OCM, Agile/SCRUM, process automation, AI-enabled workflows, or process improvement methodologies

Qualifications

• Minimum 4-year University degree or equivalent work experience
• Agile project management certification strongly preferred
• BPM, Design Thinking, service design, Agile/SCRUM, SAFe, TOGAF, or business architecture certification beneficial
• Travel: 0-10%