Care Coordinator

PURPOSE: Care Management is a service that helps children with chronic physical or emotional issues obtain and utilize the medical social and community services they need to get and stay healthy. Care Coordinators learn all they can about the child and familys unique needs. They work with other care providers to develop a plan of care and help members determine and take the actions needed to make and keep appointments adhere to medications obtain educational and health advocacy and access benefits. POSITION OVERVIEW: Care Coordinators link children who have chronic medical or behavioral health conditions to the services they need to stay as healthy as possible and avoid unnecessary trips to the emergency room. Care coordinators encourage the clients (members) they serve to use those services to optimize their health outcomes. Working in a team setting and primarily in the field Care Coordinators assess risks and needs develop person centered care plans track and arrange appointments educate members and coordinate other aspects of members health and community services. The position requires some evening availability with the role. Additional responsibilities will be added. KEY ESSENTIAL FUNCTIONS:Integration of medical specialized and behavioral health services in addition to social support and/or educational support assessment of a members medical and behavioral health needs as well as their compliance with recommended development of an Individualized Plan of Care with the member the members family and/or caregivers in addition to other service and document outreach efforts for new referrals to facilitate enrollment conversions. Provide care management services ensuring members access and retain needed services as outlined in their care plans including Acute and Primary Medical Care Preventative Medical Care (including metabolic screening) Home Health Care Chemical Dependency Services Behavioral Health Services Community Social Support Services Housing State and Federal Entitlements Educational Services and involvement with child welfare juvenile justice or criminal justice all specialty medical behavioral and support service referrals made for patients using Health Information Technology (HIT) and other electronic databases appropriate discharge and ongoing care planning at pre- and post-transition for individuals transitioning to community. Establish collaborative relationships and serve as a liaison with community providers Managed Care Plans schools and medical casework documentation promptly as required maintaining adherence to productivity and participate in program meetings and weekly supervisory sessions as referrals and reassess members need for ongoing care coordination to ensure access to necessary knowledge and experience with other team members to support the teams overall service provision an agency-provided cell phone laptop and hotspot for hybrid to members questions needs and crises during regular and after business hours via the programs emergency cell phone which is rotated among care other duties as COMPETENCIES for the position include:Expertise in Mental Health: Knowledge of mental illness serious emotional disturbance Critical Thinking & Problem-Solving: Ability to assess complex situations and implement effective -Informed Care: Delivers services with sensitivity to trauma and cultural considerations incorporating an anti-oppressive Engagement: Continuously monitors client needs and actively facilitates Building: Strengthens connections with individuals families and communities through meaningful & Strength-Based Approach: Identifies and leverages individual family and community strengths to promote Development & Adaptation: Designs evaluates and modifies interventions to achieve measurable & Compliance: Accurately records assessments plans and interventions to maintain service qualityEDUCATIONAL/TRAINING REQUIRED:Bachelors Degree with a major or concentration in social work psychology nursing rehabilitation education occupational therapy physical therapy recreation therapy counseling community mental health child and family studies sociology or speech and hearingEXPERIENCE REQUIRED/LANGUAGE PREFERENCE:A valid drivers license and access to a vehicle (for Staten Island); A valid NYS ID for all years of experience in providing direct services to children with complex social or healthcare needs or mentally disabled or chronically ill or homelessSpecific experience with the target population is required to work with Children. Experience working in interdisciplinary teamsExperience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill. Excellent written communication verbal communication and customer service skillsFluency in a second language such as Spanish Mandarin or Russian is preferred but not mandatoryCOMPUTER SKILLS REQUIRED: Intermediate computer proficiency and efficiency in Microsoft Office (Outlook Excel Teams Word and PowerPoint)VISUAL AND MANUAL DEXIERITY:Ability to read/input data and documents including spreadsheets reports and Electronic Health Records in printed form and on computer screens Able to input data into various agency and city/state electronic health records Limited applications of manual dexterity and hand-eye dexterity and hand-eye coordination to conduct significant data entry and record keeping requiredWORK ENVIRONMENT/PHYSICAL EFFORTThe work environment varies from office-based interaction with co-workers and members (20-40% of the time).Serving members in their homes and in other community settings (e.g. hospitals clinics benefit offices) 60%-80% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA the sites to which staff may need to travel may or may not the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook forms laptop mobile hotspot and cell phone weighing up to approximately 10 the essential functions of this job the candidate is routinely required to sit (30% of the time) stand (35% of the time) and travel to and from appointments using varied public and private transportation options (35% of the time).Risks/hazards associated with the position are those which may be encountered travelling around New York City. Frequent travel throughout Bronx Brooklyn Manhattan Staten position is currently hybrid with a minimum of three office days and a minimum of two hybrid days but it may transition to 100% in-person based on program you join us youll have these great benefits:Generous paid time off in addition to paid agency holidays and 15 sick daysAffordable and high-quality medical/dental/vision plansTuition assistance and educational loan forgivenessFree continuing education opportunities403(b) retirement benefits and a pensionFlexible spending accounts for health and transportation24/7 Accessible Employee Assistance ProgramLife and disability insuranceDiversity equity and inclusion working groups that are available for you to join including Confronting Structural Racism (COR) Coalition Against Anti-Semitism (CAAS) and the LGBTQ Steering CommitteeWho we are:The Jewish Board delivers innovative high-quality and compassionate mental health and social services to over 45000 New Yorkers each year. We are unique in serving everyone from infants and their families to children teens and adults. We are proud to employ and serve people of all religions races cultural backgrounds gender expressions and sexual orientations. We are committed to building diverse equitable and inclusive teams to help support our mission and we strongly encourage candidates from historically marginalized backgrounds to apply to work with on Equal Opportunity:

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1