Responsible for owning all aspects of strategic relationships with an assigned portfolio of VIP players. This role focuses on account development relationship building and delivering exceptional services both on property and through outbound contact. The Executive Casino Host is expected to cultivate longterm growthoriented relationships through a combination of inperson engagement phone outreach and personalized service strategies.
Uphold Caesars Entertainments business objectives ethics and values in alignment with the Code of Commitment and Mission Vision and Values.
Generate casino revenue by developing VIP accounts and maximizing existing revenue streams through database utilization and creative marketing initiatives.
Build loyalty among VIP guests using effective relationshipbuilding marketing and upscale sales techniques.
Maintain consistent contact with VIP players through phone calls and inperson interactions to achieve gaming revenue goals set by management.
Utilize transportation resources to support guests needs.
Participate in special events social functions and guestfacing activities.
Anticipate and respond to guest needs including transportation accommodation and itinerary support.
Coordinate with internal partners (Gaming Hotel Food & Beverage etc.) to ensure seamless delivery of pretrip and onproperty experiences.
Establish coordinate and lead VIP events both on and off property.
Handle difficult guest situations professionally calmly and with sound judgment.
Exercise comping authority within established guidelines.
Comply with all applicable laws regulations and company policies while demonstrating the highest level of integrity.
Support internal clients and maintain strong working relationships across departments.
Identify opportunities to improve efficiency service delivery or business outcomes.
Communicate program updates and changes to relevant stakeholders.
Monitor progress on initiatives and maintain awareness of existing and upcoming products or services.
Stay informed on industry trends market developments and competitor activities.
Continue developing skills to manage increasingly complex guest and business needs.
Provide accurate timely information and seek answers when needed.
Adhere to all regulatory departmental and company policies and procedures.
High school diploma or GED required; BSBA preferred.
Three to five years of casino/hotel customer service host or account management experience required (luxury service experience preferred).
Proficiency in Microsoft Office (Word Excel PowerPoint Outlook).
Ability to make independent decisions that enhance guest experience and program profitability.
Strong timemanagement skills with the ability to handle multiple tasks simultaneously.
Proficiency with customer PointofService systems.
Excellent interpersonal communication problemsolving and analytical skills.
Strong customer service orientation with a processdriven mindset.
Effective networking abilities and community engagement awareness.
Professional appearance and hygiene.
Strong written and verbal communication skills.
Ability to apply sales techniques to maximize performance.
Demonstrated ability to anticipate guest needs build loyalty and collaborate with others.
Professionalism composure and strong functional knowledge.
Base Salary: $50000-$75000 per year depending on experience.
ADDITIONAL REQUIREMENTS
Ability to stoop bend reach kneel twist and grip items.
Ability to move throughout all areas of the casino.
Ability to operate effectively in stressful situations.
Ability to read write speak and understand English.
Ability to respond to visual and auditory cues.
Ability to work in small shared office spaces.
Ability to lift up to 25 lbs.
Ability to tolerate varying noise levels temperatures crowds illumination vibration and secondhand smoke.
Ability to work a flexible schedule including evenings weekends and holidays.
Required Experience:
Exec
Domestic Executive Casino Host • Danville, Virginia, USA
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