Job Description
Provide frontline customer service by answering and routing incoming phone calls and assisting customers at the public counter. Provide appropriate procedural information to litigants, the public, chambers, and clerk's office staff. Assist the public in the use of computerized databases.
Receive, stamp and review incoming paper case related documents to determine conformity with appropriate rules, practices, and court procedures. Examine all pleadings and accept those that conform to federal and local rules of practice. Check for prior or prohibited filing(s).
Verify attorneys' authority to practice before the court. Serves as primary for pro hac vice applications. Accepts and processes attorney admission applications.
Open civil cases in the Case Management/Electronic Case Files system (CM/ECF) upon receipt of initiating documents, such as complaints. Assign case numbers to new cases, randomly assign cases to judges, and prepare case files, by scanning, entering data, and uploading documents into CM/ECF. Route to appropriate case manager.
Perform cashier duties. Collect appropriate fees and issue receipts. Secure funds in the cash register and balance cash drawer at the end of the day. Process credit card payments.
Enter judgments into JIFMS financial system.
Serve in a support role, including backup, by assisting the local interpreter coordinator with securing qualified interpreters for court hearings and trials. Provide outstanding customer service to the members of the interpreter community and builds a solid rapport with regularly utilized interpreters. Execute all associated functions associated with contracting interpreters and notify appropriate court staff when services are arranged.
Sort, classify, and file case documents and records, including state court records. Retrieve, scan, and/or copy files for the public, court personnel, attorneys, and others. Certify court documents
Maintain the integrity of the filing system by monitoring proper access to sealed records. Ensure records maintained in secure areas meet audit guidelines, by updating and maintaining the sealed log in a timely manner.
Prepare and ship records to the appropriate Federal Records Center and retrieve records from the center when required.
Prepare FedEx and UPS shipments in a timely manner. Scan mail and electronically deliver to other divisions. Operate postage and other equipment, such as the mail meter, and update the meter log, as needed.
Utilize various computer programs, various electronic databases, and information systems to obtain case information to respond to inquiries, track the movement of files and records, and perform word processing. Operate personal computer, copier, and scanning equipment.
Serves in a support role, including backup, for the case management team.
Perform other operational, administrative, or technical support duties as assigned.
Operations Clerk • Norfolk, VA, United States
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