Associate Director, Quality Assurance-Hospice

Quality Assurance Manager

Responsible for the development, communication, execution, reporting and analysis of quality assurance activities related to operational, contractual, or compliance audit activities.

Minimum Qualifications

• Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
• Four (4) year college degree.
• Holds a current license in good standing as a Registered Nurse
• Five (5) to seven (7) years related experience.
• Prior supervisory experience required.
• Competent to read and interpret documents such as general business periodicals and professional journals.
• Ability to work independently, motivate and be self-motivated, flexible, versatile and creative. Possess problem solving and leadership skills and be able to foster interpersonal relationships.
• Competent to write reports, business correspondence and procedure manuals and the ability to effectively present information and respond to questions from groups of employees, managers, directors and clients.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where some standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.
• A wide degree of creativity, initiative and problem solving is expected.
• Must be computer proficient; Microsoft Excel, Word, PowerPoint.

Primary Responsibilities:

• Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way.
• Employee responsibilities include:
  • Interviewing
  • Hiring and training employees
  • Planning, assigning and directing work
  • Appraising performance
  • Rewarding and disciplining employees
  • Addressing complaints
  • Resolving problems
• Work with the Compliance Committee, Quality Council and Specialty Practices to identify key risk areas and develop risk assessments by practice.
• Develop, create and execute an annual QA plan by specialty practice including identification and testing of key requirements based on key risk areas.
• Meet travel requirements for completion of annual QA plan based on geographic location and survey schedule.
• Perform follow-up/remediation testing if deemed necessary.
• Track progress of annual QA plan and report QA results to customers in a timely manner.
• Identify trends and best practices and recommend enhancements to processes or standards to support mitigation of risk and improvement of quality.
• Track progress and remediation of Plan of Correction (POC) and Performance Improvement (PI) activities related to quality.
• Adapt to specialty practice needs and promotes evidence-based practice, cultural competency, and current clinical procedures.
• Research and interpret standards to promote consistency of surveying and communication between QA team and practice resources.
• Manage or perform additional compliance, operational or financial audits or projects at the direction of Senior Management. Coordinate with external vendors and 3rd parties as necessary.
• Act as a member of related committees and participate in quality related projects or training throughout the organization.
• Determine frequency, location, audit methodology and staffing levels required to execute QA plan(s).
• Ensure objectivity & appropriate competence/skill of QA staff.
• Develop and maintain a working knowledge of relevant regulations, laws, accreditation standards, policies and industry trends and understand their potential impact on BAYADA.
• Prepare project plans, status reports, meeting minutes and coordinate tasks within expected timelines.
• Identify personal learning needs and addresses them by actively pursuing opportunities to expand knowledge and skillset.
• Manage workload and adhere to deadlines while providing exceptional customer service to service/support office personnel.
• Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.
• Perform related duties, or as required or requested by supervisor.

BAYADA believes that our employees are our greatest asset:

• Base Salary: $110,000-$114,000 / year depending on qualifications
• Bonus Opportunity

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.