Group Risk Specialist - Quality Assurance

Group Risk Specialist

The Group Risk Specialist provides a comprehensive and diverse range of risk management expertise to business leaders. Leads and supports the implementation of appropriate risk frameworks and leading related management activities to mitigate enterprise and/or business-wide risk exposures for key business segment of the Bank or functional area. May provide oversight, commentary, and recommendations based on overall strategy and industry best practices.

The Non-Financial Risk Management program team is accountable for driving coordination across Risk programs, and the oversight of Change and Delivery Risk. The team currently orchestrates eGRC work across the enterprise, is the business owner of eGRC tooling, and is driving the refinement and maturation of the Operating Model for Risk and Compliance.

Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas. Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations. Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services. Acts as a technical expert/lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists. Leads cross-functional teams or projects with significant resource requirements, risk and/or complexity. Independently manages end-to-end functional programs. Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions. Uses sophisticated analytical thought to exercise judgement and identify solutions. Impacts the achievement of sub-function or business line objectives within the area they are accountable for. Work is guided by policies and industry standards/methods. Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders. Works autonomously as the lead and guides others within area of expertise.

Undergraduate degree or technical certificate and/or 7+ years relevant experience. Advanced knowledge of risk management governance, programs, policies, practices, operating frameworks & reporting for business supported and/or area of discipline. Knowledge of risk management environment, standards, regulations and mitigation. Knowledge of current and emerging competitor and market trends. Ability to establish goals and objectives which support the strategic plan. Ability to lead, plan, implement, and evaluate program/project activities to ensure completion of initiatives. Skill in mentoring and coaching. Advanced skill in using analytical software tools, data analysis methods and reporting techniques. Skill in using computer applications including MS Office. Ability to communicate effectively in both oral and written form. Ability to work collaboratively and build relationships across teams and functions. Ability to work successfully as a member of a team and independently. Ability to exercise sound judgement in making decisions. Ability to analyze, organize and prioritize work while meeting multiple deadlines. Ability to handle confidential information with discretion.

The Group Risk Manager is an enterprise role which works with various stakeholders across Risk Management and Technology, including but not limited to, Non-Financial Risk Management, Compliance, Financial Crimes, Audit, Enterprise Protect, and Platforms and Technology teams that support Risk. This role engages with all lines of business across the enterprise.

Assist in the implementation and execution of the Quality Assurance process. Assist with assessment of enterprise-wide Issues data within eGRC ServiceNow. Engage with various Issue stakeholders to discuss and address assessment results. Oversee adherence to the Issues Management Standard and Issues Management Procedures.

Previous experience in Risk Management. Previous experience with Operational Risk Management Programs and Frameworks including Risks, Controls, Issue Management, etc. Working knowledge of Taxonomies. High proficiency in MS Office, particularly Excel (e.g., pivot tables, charts, etc.). Strong sense of ownership and continuous-improvement mindset, paired with a proactive, results-oriented approach. Excellent written and verbal communication skills, with the ability to tailor messages to diverse audiences, including senior executives. Strong interpersonal skills, with the ability to build and maintain productive working relationships with business partners across the Bank and at various levels of the organization. Resilience and flexibility to manage multiple initiatives and priorities while meeting critical deadlines. Strong analytical, reporting, and structured problem-solving skills. This role requires successful completion of all three levels of TD Operational Risk Management certification. Certification is not a requirement to apply for this role. The successful candidate will have 12 months from the start date in the role to complete the required certifications. The required courses are available internally through TD Operational Risk Management.

Leads the development and/or implementation of specific standards, policies and/or processes that identify, report on and mitigate operational (or all major) risk exposures within the business. Proactively analyzes potential risks and ensures escalation of key risks to appropriate areas and/or executive review with business executive findings and action plans to mitigate and manage these risks. Establishes and provides on-going analysis and reporting on operational risk and/or other major risk categories as applicable to own business or functional area, and reviews findings and action plans with business leaders to mitigate and manage key issues. Coordinates and/or guides activities relating to core operational risk disciplines/programs including, Risk & Control Self-Assessment, Business Continuity Management, Outsourcing & Vendor Management, Regulatory Compliance (e.g. CDIC, AML, Privacy, IDA, CBA, SOX, Basel etc.). Supports enterprise-wide operational risk escalation, review and approval processes, data management, policies and risk assessment processes. Directs the development and monitoring of Key Risk Indicators and facilitate communication and resolution of risk issues among other business segments where applicable. May be accountable for managing ancillary operational risk areas (e.g. BCM/incident management, outsourcing/vendor management, fraud aggregation and assessment, Basel implementation/capital analysis, change management, Privacy, AML, LCM and other regulatory issues), in addition to core functions. May be responsible for providing support for other major risk areas (e.g. Market, Credit, Reputational and/or Regulatory risks etc.). May be a point of contact for guidance in the monitoring/reporting of compliance, management, and strategic initiatives. Provides broad/deep commentary in support of the development/maintenance/oversight of policies/procedures/practices, as required.

Adheres to enterprise frameworks or methodologies that relate to activities for our business area. Ensures respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities. Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate. Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets). Participates in cross-functional/enterprise/initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations. Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience. Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations and assess the effectiveness of programs/policies/practices. Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist. Leads/facilitates and/or implements actions/remediation plans to address performance/risk/governance issues. Actively manages relationships within and across various business lines, corporate and/or oversight functions and ensures alignment with enterprise and/or regulatory requirements. Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts. Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.

Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest. Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit. Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques. Participates in personal performance management and development activities, including cross training within own team. Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities. Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices. Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships. Contributes to a fair, positive and equitable environment that supports a diverse workforce. Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally.

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel Occasional International Travel Never Performing sedentary work Continuous Performing multiple tasks Continuous Operating standard office equipment - Continuous Responding quickly to sounds Occasional Sitting Continuous Standing Occasional Walking Occasional Moving safely in confined spaces Occasional Lifting/Carrying (under 25 lbs.) Occasional Lifting/Carrying (over 25 lbs.) Never Squatting Occasional Bending Occasional Kneeling Never Crawling Never Climbing Never Reaching overhead Never Reaching forward Occasional Pushing Never Pulling Never Twisting Never Concentrating for long periods of time Continuous Applying common sense to deal with problems involving standardized situations Continuous Reading, writing and comprehending instructions Continuous Adding, subtracting, multiplying and dividing Continuous