Talent.com
Artech
Service Delivery ManagerArtech • Westmont, IL, United States
No se aceptan más aplicaciones
Service Delivery Manager

Service Delivery Manager

Artech • Westmont, IL, United States
Hace 5 días
Salario
35,00 US$ por hora
Tipo de contrato
  • Temporal
Descripción del trabajo

Service Delivery Manager

Locations: Morrisville NC / Franklin, TN / Westmont, IL / Carrollton, TX / Andover, MA

Duration: 6 Months Contract

Schedule: Hybrid (3 days onsite / 2 days remote) Rate Range: $35 to $40 per hour on W2

The primary areas of focus for this position are:

  • Customer Service Request Intake
  • Planning and preparation for core service execution teams
  • Ownership of all coordination for core service delivery
  • Work Order Creation and lifecycle management
  • Cross-functional collaboration and communication to ensure streamlined and expeditious delivery
  • Direct support from our customers
  • Operational excellence and world class service delivery

Responsibilities:

  • Service Delivery Planning for all core service types
  • Service Agreements
  • Reactive work orders
  • Quoted Service
  • Relationship Development with execution/action teams
  • Coordination of internal and external teams and subcontractors in a rapid response business environment
  • Networking internally and externally

Must Have:

  • Familiarity and a general understanding of the systems we support and the components within
  • Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
  • Exceptional communication skills - verbal and written
  • Commitment to excellent customer service
  • Best in class organizational skills
  • Ability to manage and prioritize multiple responsibilities simultaneously
  • Shape Expectations & Outcomes
  • Complete and accurate Customer Service Request Intake
  • Response time
  • Accuracy of work order creation
  • Prioritization Material Ordering
  • Coordination of supplemental labor, subcontractors, outside service providers, etc. Planning and Scheduling

Software/Skills:

  • Strong Experience with Client Office
  • Virtual (PC Based) Call Systems (Genesys system preferred)
  • Work Order Management Systems (Salesforce bFO/bFS Lightning preferred)
  • Tableau (user level)
  • Client Dynamics (Preferred)
Crear una alerta de empleo para esta búsqueda

Service Delivery Manager • Westmont, IL, United States

Ofertas similares

Technology Delivery Manager

Visterra Landscape GroupDes Plaines, IL, United States
A tiempo completo

Location: Rosemont, IL US 60018.Visterra Landscape Group is a leading commercial landscaping platform and one of the top 50 landscaping companies in the United States.Through its growing family of ... Mostrar más

 • Oferta promocionada

Manager Client Services Ops- Growth

PaylocitySchaumburg, IL, United States
A tiempo completo

Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention.They develop strategies to effectively address issues, proactively service highly complex clients and l... Mostrar más

 • Oferta promocionada

ITAD Delivery Manager

ZonesCarol Stream, IL, US
75.000,00 US$ anual
A tiempo completo

When it comes to IT solution providers, there are a lot of choices.But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – ... Mostrar más

Delivery Driver - Onboarding / Onboard

DoorDashFrankfort, IL, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Mostrar más

 • Oferta promocionada

Store Manager In Training

CVS HealthNaperville, IL, United States
A tiempo completo

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who ... Mostrar más

 • Oferta promocionada

Manager, Sales & Delivery - Melrose Park and Buffalo Grove Service Centers

RivianMelrose Park, IL, United States
A tiempo completo +1

Rivian is on a mission to keep the world adventurous forever.This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.As a company... Mostrar más

 • Oferta promocionada

Service Manager

Bridgestone AmericasGlen Ellyn, IL, United States
A tiempo completo +2

Company Overview** Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.BSRO operates more than 2,200 company-owned stores, inclu... Mostrar más

 • Oferta promocionada

Client Service Manager

Arthur J Gallagher & CoRolling Meadows, IL, United States
A tiempo completo

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate.You'll be backed by our digital ecosystem: a ... Mostrar más

 • Oferta promocionada

Account Manager - Retirement Services

Marsh & McLennanSchaumburg, IL, United States
A tiempo completo

About Marsh McLennan Agency Midwest: Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement ser... Mostrar más

 • Oferta promocionada

Service Manager

Wickstrom FordBarrington, IL, United States
A tiempo completo

We are looking for an experienced friendly Service Manager to help our current managers lead the team.Ford and CJDR experience preferred but not required.Must be good at working with advisors on tr... Mostrar más

 • Oferta promocionada

Engineer, Manager - Engineering Response Team

Constellation EnergyWilmington, IL, US
A tiempo completo

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant to... Mostrar más

 • Oferta promocionada

Service Manager

Cintas CorporationSchaumburg, IL, United States
A tiempo completo

Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management; managing the overall performance of a team; provi... Mostrar más

 • Oferta promocionada

Service Operations Manager

Life FitnessDes Plaines, IL, United States
A tiempo completo

Join us as we empower the world to work out, creating healthier lives together.At Life Fitness / Hammer Strength, we're not just building equipmentwe're shaping the future of fitness.As a global le... Mostrar más

 • Oferta promocionada

Sr Manager, Delivery Services

1872 ConsultingOak Brook, IL, United States
A tiempo completo

This role is within our company's Business Unit Operations function.A successful incumbent is expected to (i) support buildout of long-term vision for the team based on customer segmentation, needs... Mostrar más

 • Oferta promocionada

Client Service Manager

Arthur J. Gallagher & CompanyRolling Meadows, IL, United States
A tiempo completo

Youll take the lead in managing client relationships and ensuring their needs are met.From guiding the renewal process to mentoring team members, youll play a key role in delivering high-quality so... Mostrar más

 • Oferta promocionada

Service Manager

Herrmann UltrasonicsBuffalo Grove, IL, United States
A tiempo completo

We are looking for people who share our vision and culture.Let us shape the future together! Because our employees are our greatest asset.Herrmann Ultrasonics is hiring for a Service Manager!Immers... Mostrar más

 • Oferta promocionada

Service Manager, Brand Maintenance

StratusRolling Meadows, IL, United States
A tiempo completo

The Service Manager is responsible for managing work orders in the Repair and Maintenance department from initiation through invoicing, ensuring that customer expectations and departmental goals ar... Mostrar más

 • Oferta promocionada

Service Manager

CintasSchaumburg, IL, United States
A tiempo completo

Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management; managing the overall performance of a team; provi... Mostrar más

 • Oferta promocionada

Product Service Manager

DEVELON North AmericaRolling Meadows, IL, United States
A tiempo completo

This position provides a communication link between the field and internally with product management, quality, parts, engineering, manufacturing, sourcing, and product liability teams.The focus of ... Mostrar más

 • Oferta promocionada

Delivery Manager

royal cyberNaperville, IL, United States
A tiempo completo

Job DescriptionJob Duties:The Growth Project Management division will collaborate closely with the company's leadership to implement an analytics and experimentation-driven growth strategy for digi... Mostrar más