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Member Intake ManagerVirtualVocations • Brownsville, Texas, United States
Member Intake Manager

Member Intake Manager

VirtualVocations • Brownsville, Texas, United States
Hace 2 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo
To support a growing clinical operations team, the full-time Member Intake Manager will build coaching and performance infrastructure, manage call-scoring and quality assurance processes, and oversee the onboarding of new coordinators in a remote environment. Key Responsibilities Build and manage a call-scoring rubric, conduct QA auditing, and facilitate calibration sessions across the team Design and implement a scalable onboarding process for new Intake Coordinators while driving adherence to SLAs and activation targets Collaborate with cross-functional teams to improve processes and report performance metrics to leadership Required Qualifications 3-7+ years of experience managing an outbound-focused, metrics-driven team with a focus on activation and conversion outcomes Proven experience in building and running call-coaching systems, including QA and calibration processes Comfortable utilizing SLAs and dashboards for management, with hands-on experience using dialer/CRM data Demonstrated ability to scale a team and maintain floor presence for coaching and escalations Experience iterating on scripts and playbooks based on data outcomes and diagnosing rep performance
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Member Intake Manager • Brownsville, Texas, United States

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