To enhance customer loyalty and reduce churn, the full-time Customer Retention Marketing Specialist will design and execute targeted campaigns, manage automated communication flows, and collaborate with cross-functional teams in a remote work environment. Key responsibilities Develop and manage retention-focused email and nurture campaigns targeting at-risk customers Build automated communication flows to guide customers through key lifecycle milestones Monitor retention metrics and conduct A/B testing to improve campaign performance Required qualifications 3+ years of experience in retention marketing, lifecycle marketing, or customer success marketing Hands-on experience with marketing automation tools Strong analytical skills to interpret retention data and adjust strategies Experience collaborating with customer success teams Excellent writing skills to communicate product value effectively
Customer Retention Marketing Specialist • Downey, California, United States
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