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Call Center Representative

Call Center Representative

MindlanceNew York, NY, US
Hace 2 días
Tipo de contrato
  • A tiempo parcial
Descripción del trabajo

Job Title : Call Center Representative (On-site, Bilingual)

Location : New York, NY 10004

Duration : 3 Months (Contract Assignment)

Schedule : 11 : 00 AM - 07 : 00 PM

Schedule Notes : Please note employee will work some Saturdays (8-4) as well.

Job Summary :

Customer Service Professional who handles incoming and / or outgoing calls.

Job Responsibilities :

  • Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
  • Other assignment as necessary.
  • Extensive phone experience and computer literate.

Skills :

Required Skills & Experience :

  • Two (2) years of experience and Bilingual (Spanish or any).
  • Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
  • Active listening providing full attention to callers to understand their concerns and needs.
  • Effective problem-solving to analyze a situation, identify core issue and find effective solution.

    • Education :

    Required Education : -High School Diploma or general education degree (GED).

    EEO : Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans.

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