Loan Booking and Servicing Specialist

JOB DESCRIPTION TITLE Loan booking and servicing specialist COMPANY Amerant Bank, NA INCUMBENT NAME DEPARTMENT Loan Operations JOB CODE ULTIPRO TITLE LOCATION Miramar FLSA Non-exempt DATE CREATED 08/03/2026 KEY / SENSITIVE Yes X No SURVEY COMPANY SURVEY CODE SCOPE & PURPOSE OF JOB This role provides operational support across both Loan Booking and Loan Servicing functions based on business needs and volumes. Responsible for the booking and renewal processes of all loan packages, booking them into the Core System while ensuring that all loan terms, conditions, and booking codes are complete and accurate. Also responsible for the ongoing servicing and maintenance of all loan products, while ensuring adherence to Bank policies and procedures, as well as servicing regulations. DIRECT REPORTS POSITION TO WHICH SUPERVISOR REPORTS Head of Loan Operations IMMEDIATE SUPERVISOR Loan Processor Specialist lead THIS POSITION TITLE Loan booking and servicing specialist OTHER POSITIONS THAT REPORT TO IMMEDIATE SUPERVISOR: Loan Processing Specialist II ESSENTIALS OF THE JOB Accountability Booking Responsible for the registration of all loans (new and renewed) into the Banks’ Core ensuring at all times integrity of the data: terms, loan product, codes. Input all the necessary information in the Bank’s core system and/or workflow ensuring that the loans booked/renewed in the system contain all required information in order to properly service and report them. Process all loan disbursements properly according to funding instructions (for loans continue to be disbursed in a centralized manner) and balanced daily disbursements being handled in a decentralized manner. Ensure that loan disbursement instructions are balanced and are processed accurately. Backup for Loan Processing team lead Servicing Provide cross-functional support between Loan Booking and Loan Servicing based on operational priorities and volume fluctuations. Responsible for processing all loan payments and advances in an accurate and timely fashion ensuring proper loan accounting and compliance with federal regulations impacting the loan servicing area. Responsible for the mass payment processing and maintenance of the portfolio and other specialized loans in the portfolio. Responsible for the monitoring of SWAP loans ensuring that the loan and SWAP contract are maintained in balance. Responsible for monitoring and processing of participations and syndicated loans where the Bank is in lead position to ensure timely processing of payments to and from participants. Provide service to customers and banking officers as required in order to solve problems on a timely basis, including loan inquiry investigations in a timely manner. Responsible for the processing of all Special Assets loans transactions: risk code adjustments, loan restructures, non-accrual, charge-offs, REPOs, OREOs Other Responsibilities Assist in the reconciliation of loan related general ledger accounts. Assist in reviewing loan operations reports to resolve errors and make proper adjustments when needed. Maintain and provide accurate Key Performance Indicators data pertaining to the position Complete audits as required. Perform other related duties and assignments as required, including special projects. Fill in for other functions within the department during absences. Stay abreast of changes to federal regulations that might directly affect the loan servicing area. Make recommendations on process improvements MAGNITUDE: Operating Budget (Including Payroll & Benefits): $ Total Payroll Responsible For (Including Benefits): $ Number of Direct Reports: Exempt: Nonexempt: Total Employees Responsible For: Exempt: Nonexempt: Sales Budget (If Applicable) $ Other Relevant quantitative data: Problem Solving Ensuring that all loans are disbursed timely and accurately Acceptance of loan accounts documentation. Rejection of improper loan packages. Ensure data integrity at all times to avoid violations of government reporting, flood monitoring, losses in income. Know How Functional Skills & Knowledge Requirements: Superior customer service skills required. Ability to work within a team, ability to work well under pressure and meet tight deadlines. Ability to communicate with all levels within the organization. Minimum Education and/or Certifications Requirements: High school diploma required. Vocational training in legal documentation and loan accounting or comparable experience in lieu of education. Associates degree in Business preferred. Minimum Work Experience Requirements: Minimum five (5) to seven (7) years’ experience in loan processing, banking operations legal loan documentation and loan accounting experience required. Knowledge of banking regulations relating to domestic (multi-state) and international loans required. Wire transfer experience preferred. Must be bi-lingual in English and Spanish. Technical and/or Other Essential Knowledge: Good analytical and accounting skills. Customer oriented. Knowledge of computer software (Excel and Word) IBS. Working Conditions: Physical Demands. 75% of the time sitting at a desk utilizing a PC. The other 25% walking to and from other departments. Stressors. Ensure data integrity while handling heavy volume of work (specially at end of month.). Shifting priorities. Telephone interruptions from different areas of the organization and ongoing changes requested by Loan Officers. Core Competency: A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The incumbent must be able to pass any required drug test and new hire physical examination The Company reserves the right to revise and alter this job description as needed. By signing below, the job applicant/position incumbent has read this job description and a copy has been provided to him/her. The signature below certifies that the job applicant/position incumbent is able to perform the essential functions of this position with or without reasonable accommodations. APPROVED BY: JOB APPLICANT/ POSITION INCUMBENT TITLE DATE SUPERVISOR TITLE DATE FUNCTIONAL MANAGER TITLE DATE The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. For Human Resources Input Only: Accountability __ _____ Problem Solving _________