Client Operations Associate (Floater) - Chicago, IL
- A tiempo completo
Overview:
This is a floater position. You will support hardware and software across the customer environment, helping maintain reliable device performance and effective workflows. In this customer-facing role, you will provide proactive device monitoring, incident resolution, firmware configuration, and workflow support while serving as an advocate for the client. Join Xerox and help deliver a consistent, responsive technology experience.
Why Join This Team:
Competitive hourly compensation with overtime potential
Comprehensive benefits from day one, including medical, dental, vision, and life insurance
401(k) with company match
Paid time off, holidays, and personal days
A culture that prioritizes flexibility, safety, and work-life balance
What You Will Do:
Manage the equipment fleet, monitor performance, and coordinate service response
Provide on-site helpdesk support and serve as a point of contact for escalations
Administer workflow scanning configurations, firmware updates, and device deployments
Monitor consumables and parts inventory and coordinate order fulfillment
Coordinates device installations, moves, and decommissions while maintaining service reporting, supporting client ticketing systems, and escalating major incidents as needed
What You Need to Succeed:
Experience managing a print or equipment fleet environment
Familiarity with printers, multifunction devices, Local Area Networks, and basic networking
Experience with software and server administration, configuration, and device troubleshooting
Proficiency with Microsoft Office and effective organizational, customer service, and communication skills
A+ certification or relevant technical training is preferred
We are also open for no experience and fresh graduate.
How We Set You Up for Success:
Full onboarding and technical training
Access to support tools and advanced remote monitoring systems
Career development supported through regular reviews and improvement plans
Client-specific compliance and training programs, including applicable security and HIPAA requirements
With Our Technology, Build Your Future at Xerox. Apply Now.
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