Director of Fulfillment

Operations Director

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Operations Director Role

We're seeking an Operations Director to lead all fulfillment tasks from our grading centers. Accuracy, speed, and frictionless movement of product from the grading operations teams into the marketplace ecosystem is the objective. This role is responsible and accountable for delivering that in the end-to-end operational fulfillment tasks including storage, sortation, and outbound shipping. As a key operations leader, you will drive strategy, execution, operational effectiveness, and KPI performance while directing multiple integrated departments through subordinate managers and supervisors. You will partner cross-functionally with Grading Operations, Product, Engineering, Real Estate & Facilities, and Customer Support, to scale throughput drive quality, and achieve SLA's while scaling.

You'll report to the VP of Marketplace Operations

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

What You'll Do:

• Own on-site fulfillment and outbound logistics at all our Grading Centers.
• Scale operations from thousands of unique items per year to tens of thousands, ensuring capacity planning, workflow design, staffing, and technology support that meet growth targets
• Own and deliver Safety, Quality (accuracy), Productivity, Throughput, and service KPIs, establishing operating mechanisms and review cadences that drive accountability across teams
• Provide production planning and coordination, setting goals and translating priorities into executable work plans for multi-team operations
• Drive continuous improvement (CPI mindset) to increase throughput, efficiency, and quality; define and standardize processes that scale while reducing variability
• Build a high-ownership culture that values accuracy, urgency, workplace pride, and operational disciplinefrom how the workspace looks to how it functions
• Develop leaders and teams in partnership with the People team, enhancing skills and engagement while aligning to an integrated business strategy
• Manage site risk across safety, security, and insurance considerations through cross-functional collaboration and governance
• Partner with Product and Engineering to implement new and improved tech solutions that unlock measurable operational gains
• Cascade functional strategy and ensure operational effectiveness, making final decisions on implementation and managing actions that impact multi-department budgets
• Lead through subordinate managers across multiple integrated departments, setting methods, techniques, and evaluation criteria for obtaining results at the functional level
• Communicate across senior stakeholders, reconciling multiple views to drive business results and ensuring schedules and budgets meet functional requirements
• Lead by example and be a champion of all company policies, including safety, attendance & security
• Frequent, regular travel to the grading centers to provide leadership and oversight for the fulfillment teams is expected and required for this role

Who You Are:

• 10+ years of proven operational and leadership experience with a record of delivering results in Operations as GM/Director of operations in light manufacturing, warehousing, or fulfillment center type roles
• Demonstrated ability to drive business performance in production, logistics, and quality excellence
• Proven track record of designing and implementing processes to drive consistency, increased speed and quality of customer care delivery at scale
• Ability to translate annual priorities and objectives into a local operating plan with specific focus on streamlining product delivery and turnaround times, as well as increasing product quality standards
• A collaborative, change-management oriented leader who moves with urgency and empowers leaders to deliver at scale
• Possess a continuous improvement mindset with experience in observing, recommending, testing, and implementing process changes that increase quality and efficiency on a consistent basis.
• Skilled at translating strategic priorities into a local operating plan, improving turnaround times and elevating product quality standards
• A data-driven operator with strong process focus and continuous improvement orientation; decisive in ambiguous situations with diverse stakeholder needs

The salary range for this position is $165,000-$180,000 Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off.
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
• Career growth opportunities with a best in class, industry leading company that is rapidly growing and expanding globally

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com

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