Medical Support Assistant

Medical Support Assistant

The Medical Support Assistant shall perform receptionist functions in support of Veterans Health Administration, including but not limited to:

1. Screens and receives phone calls in a courteous and timely manner
2. Responds to telephone inquiries regarding delivery of services
3. Performs appointment scheduling, tracking, pre- and post-appointment contacts as required
4. Receives medical records and ensures all necessary health and administrative information are processed into the proper Records Systems
5. Coordinates and authorizes care with external community care providers
6. Accesses computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems
7. Processes community care consults in associated electronic systems
8. Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties
9. Provides friendly and quality customer service to all patients, patient families, office and medical staff
10. Various front desk administrative duties, as needed

Qualifications & Physical Requirements

Education & Experience

• High School Diploma, GED, or other equivalent
• Knowledge of basic medical terminology
• Minimum of 6 months of customer service experience
• Ability to type 50 WPM
• Possess basic computer skills
• Oral and written proficiency in English

Security Requirements

• Must be able to obtain a Public Trust/Suitability Clearance
• Must be a United States citizen

Pay Range: $15.00 - $16.00 Hourly

At Sciolex Corporation, our top priorities and most valuable resources are our employees, which is why we offer a competitive total compensation package. We are a proud Equal Opportunity Employer (EOE) who celebrates diversity in and out of our organization. Come see where your opportunities for success can flourish.

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