Senior Mass Market Sales Coordinator

Senior Mass Market Sales Coordinator

Location: US Position Location type: Remote Contract Type: Permanent

asmodee is a global leader in tabletop games, committed to bringing people together through great games and amazing stories. Listed on the Nasdaq Stockholm, we are headquartered in France, and our team of more than 2,200 people work across the globe throughout our wholly owned creative studios, distribution businesses, and the functions that support them. We offer one of the world's largest catalogs of tabletop games, featuring iconic titles like CATAN, Ticket to Ride, Dobble/Spot it!, and Exploding Kittens. With a blend of in-house creations and games from our partners, our portfolio spans hundreds of games across digital and physical platforms. As an employer of choice, we champion inclusivity, growth, and recognition, fostering a workplace where everyone feels valued. Joining us means shaping unforgettable gaming experiences while contributing to a more sustainable, connected world. Discover how our people, games, and sustainability initiatives are making an impact and shaping the future of tabletop gaming. Join us in finding your seat at our game table!

Job Summary

The Senior Mass Market Coordinator for the Walmart Account is responsible for servicing Walmart and assisting in the selling process of products represented by asmodee North America. The ideal candidate is a motivated self-starter, who is solution-oriented and a team player. This role is for an individual with 1-3 years Walmart sales support experience who would like to work with a category leading supplier and deliver superior customer service to Walmart.

What Will Your Role Involve

Customer contact for order processing, sales opportunities, and scheduling

Research current invoices and manage resubmission of any invoices that are not shown to be received by Walmart

Partner with the internal finance team to dispute invalid warehouse claims, including valid or denied disputes, valid fines, or performance charges

Manage and maintain Walmart.com and Walmart Marketplace business including item set up, item promotional planning, troubleshooting on current listings and all item processing

Provide accurate information on upcoming products and promotions

Place customer orders and troubleshoot issues as necessary

Maintain accurate documentation of customer calls; including maintaining customer files

Investigate, resolve, and follow-up on customer issues/inquiries in a timely manner

Act as the voice of the Company when interacting with customers

Guide the development and growth of the existing and new business at Walmart

Develop and maintain current knowledge of products/product lines

Represent all brands of asmodee North America equally and professionally

Regularly meet with Mass Market Sales Team to review weekly activities, progress on goals and projects

Assist with special projects as needed

Able to travel domestically if needed

What Do You Bring

Position Skills & Qualifications

Computer proficiency in MS Office (Word, Excel, PowerPoint, Access)

Excellent verbal and written communication skills

Willingness to research independently and be able to explain various products/product lines

Strong organizational skills with attention to detail

Ability to collaborate effectively with other teams and individuals

Proven conflict resolution management

Friendly demeanor; ability to make customers feel valued

Proven analytical/problem solving solutions for the customer and the company

Candidate must live in or be willing to relocate to Bentonville, AR

Education/Experience

Bachelor's degree and 1-3 years of relevant Walmart experience

Systems Experience Specific to Walmart: Retail Link Item setup through Item Supplier One & QMS Transportation Supply Chain Portal

Why Join Us

22 Days of PTO Annually

13 Paid Holidays

Medical, Dental, Vision & Life Insurance

Competitive 401K Match

Paid Parental Leave

Fertility & Family Building Benefits

Legal & Identity Theft Support

2 Paid Volunteer Days Off

Flexible & Hybrid Schedules

Extensive Game Discounts $250 Annually in Game Bucks

Career Growth & Development

Mental Health Programs

Virtual Healthcare Options

Employee Assistance Program

Employee Referral Program

At asmodee, we care about the health and wellbeing of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare and 401(k) retirement plans, as well as generous paid time off and hybrid schedules to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide a competitive total rewards and compensation package, with several benefits listed below. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, market conditions and specific work location. Base Salary Range: $70,000-$75,000.