Construction Support & Compliance Specialist II

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Overview

JOB SUMMARY

Under minimal supervision, responsible for ensuring accurate data in the Serviceability Workbook tool, contacting appropriate functional teams for updates on non-compliance to standardized policies and procedures, particularly relating to surveys and construction projects, responding to internal and external customer escalations, and order fall out, including any additional follow-up needed before installation or after failed installation due to serviceability. This is a senior level position, with expectations that the Representative has in-depth knowledge of multiple systems and the overall process flow from initial customer sale interaction to installation, and can effectively provide support for complex problems and escalations.

Major Duties and Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Gather and manage email escalations to various functional teams from internal and external customers.
• Ensure data integrity for surveys and construction projects in the Serviceability Workbook tool.
• Escalate non-compliance to standardized policies and procedures to the appropriate functional team.
• Monitor dashboards and reports, and take appropriate actions to advance the order process.
• Escalate delays to appropriate stakeholders.
• Manage "failed install" escalations by confirming serviceability status, submitting surveys, and providing order status updates.
• Work with operations and other departments to determine the serviceability of an address, following defined processes.
• Ensure timely trafficking of escalations that may require additional follow-up.
• Re-direct out of scope escalations to appropriate department and note source.

Required Qualifications

Preferred Qualifications

Working Conditions

CSU108 2025-61224 2025

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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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