Case Management Coordinator (Office Specialist 2)

Case Management Coordinator (Office Specialist 2) The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Our Office Specialists are key players in providing clerical support to caseworkers and supervisors at the Child Welfare agency. We are seeking two Case Management Coordinators (Office Specialist 2) to join our Albany Child Welfare team. Summary of Duties Provide support to field staff, agency staff, foster resource families, providers and the public. Completing and verifying data entry to ensure all information entered and uploaded into the Child Welfare OR-KIDS information system is correct. Cover all reception and phone duties as necessary within the team when needed. Assist with all duties relating to the fleet vehicles. Minimum Qualifications A valid driver’s license and acceptable driving record are required for this position. Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR An associate degree in any field; OR An equivalent combination of education and experience. Essential Attributes Experience performing front desk or reception duties, including assisting customers, providing information, and managing routine administrative tasks. Experience explaining rules, regulations, procedures, or program requirements related to a specific service or program to individuals. Experience using computer systems to enter, process, verify, and maintain detailed information accurately. Experience communicating calmly and de‑escalating clients in stressful and emotionally charged situations. Experience working effectively with individuals from a wide variety of backgrounds and adapting communication or services to meet different needs. Working Conditions Your work schedule will be Monday - Friday from 8 am - 5 pm PT on-site in Albany, OR; hours may fluctuate based on service needs. Remote opportunities will not be available. Your role involves handling sensitive topics related to trauma, abuse, and crises, requiring a trauma‑informed approach that is essential to ensure a safe environment. You may interact with individuals who have experienced trauma and may have difficulty managing their emotions. Be prepared for stressful situations that require quick decision‑making to ensure safety for yourself and others. Background Checks and Requirements A valid driver’s license and acceptable driving record are required for this position. If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint‑based criminal records check. Within three days of hire, you will be required to complete the US Department of Homeland Security’s i‑9 form confirming authorization to work in the United States. ODHS will use E‑Verify to confirm that you are authorized to work in the United States. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Salary $3,515 - $4,738 Location On-site in Albany, OR; remote opportunities will not be available. The Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon 'flies with her own wings.' #J-18808-Ljbffr