Customer Service Representative

Customer Service RepresentativeIdaho Material Handling, Inc. is a leader in the material handling industry and is currently seeking outstanding candidates for a Customer Service Representative for the Idaho Falls / Twin Falls area. The primary function of this position is to develop and maintain customer relationships, sell material handling equipment, and maintenance and service agreements. As a CSR you'll determine customer needs and develop sales strategies to meet those objectives. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.Idaho Material Handling is a full line material handling distributorship with locations in Boise and Idaho Falls, ID. IMH is an integral part of a larger engineering and material handling company, HOJ Innovations, with headquarters in Salt Lake City, UT. Offering total warehouse solutions, we are involved in all aspects of the material handling business including lift trucks, pallet racking & shelving, dock equipment and overhead cranes and conveyors. As a full line material handling dealer, we employ the region's largest service staff and equipment fleet dedicated to equipment installation and onsite repairs and service support. At HOJ we believe exceptional results are achieved by exceptional people doing exceptional things. As a IMH/HOJ team member, you will be responsible for promoting our vision, cultural values, and safety guidelines while supporting all that has made IMH & HOJ Innovations a leader in the material handling equipment and service industry.Essential Duties and Responsibilities:Pursue new business and develop key existing accounts by visiting customer facilities or contacting by phone.Promote and sale Planned Maintenance (PM) contracts on a variety of industrial and warehouse equipment.Act as a primary customer contact for all product support needs by working directly with the service managers, technicians and parts staff.Provides quotes for service agreements on a variety of industrial and warehouse equipment including forklift equipment, overhead cranes & automated conveyor systems.Answer customer questions regarding operation safety issues and maintenance intervals.Investigates and resolves customer problems with orders placed and warranty issues.Follow-up with customers after maintenance and completed repairs to increase customer satisfaction and retention.Generate leads for service or equipment/device upgrades.Promotes service and product features to customers, quotes prices and credit terms, and prepares sales orders for orders obtained.Tracks equipment orders sold for potential preventative maintenance, service, or aftermarket sales.Work with salespeople, operations managers and service technicians regarding PM issues (questions on pricing, problems, etc.).Submits weekly activity/call reports concerning customer-related activities for quotes, orders, new business, and problems concerning customer/vendor relationships.Monitor delinquent PMs and assist with problem accounts.Consult & problem solve to enhance the Company's position in existing & target accounts.Implements strategic sales plans to accommodate corporate goals.Assist with warranty issues by submitting, tracking, and closing claims to ensure both customer and company needs are being met.Additional responsibilities as assigned.Education and Experience:High School Diploma/GED3-4 years progressively related experience in industrial equipment sales preferredDemonstrated expertise in industrial sales/customer service capacityQualifications:Strong organizational, communication, interpersonal, and customer relation skillsAble to operate equipment for demonstration purposesAble to handle a variety of situations encountered during sales processIntermediate computer skills in MS Office and Outlook requiredAnalytical/mathematics skills are essentialCapable of handling multiple priorities and tasksBasic mechanical understanding of material handling equipment and the ability to identify by sight and by name the parts of an industry related piece of equipmentMust be a self-starter with good time management, planning, and organizational skills with a commitment to detailPositive attitude and ability to comply with company policies and proceduresConsistently maintain the highest standards in serving the customer's needs, including but not limited to, handling customer issues and complaintsMaintain and strengthen customer relationships by acting professionally and as a representation of the company valuesMust have a valid drivers' license with a good driving recordMust have U.S. Work AuthorizationMust be able to pass background checks and random drug screeningsBenefits Offered:Competitive base salaryComprehensive total compensation program profit sharing bonusesPaid Holidays and Paid Time OffExcellent insurance benefits including medical, dental, vision, life and short-term disabilityGenerous employer dollar match to HSA and 401k Retirement AccountsDedicated to a military friendly environment (Veterans are highly encouraged to apply)Company-wide commitment to promoting a strong work/life balanceJob Type: Full-Time, M-F (8:00 a.m. – 5:00 p.m.)Salary: Depends on ExperienceExperience: Relevant 3 years (Preferred)License: Valid Driver's License (Required)Work Authorization: United States (Required)We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.