Client Services Manager

Client Services ManagerKBC Advisors is seeking a Client Services Manager to lead the client services function for our Villanova, PA office! We offer a dynamic, innovative environment with a company that is reimagining industrial real estate.As a Client Services Manager at KBC, you will serve as the operational leader for the local brokerage team, partnering directly with market leadership to drive transaction execution, marketing quality and day-to-day office operations. We're looking for an experienced, proactive professional who can run the office with full ownership, build systems that scale and mentor a team of Client Services Coordinators.KBC Advisors is a modern, nimble purpose-built firm. We pride ourselves on doing things differently. We want team members with diverse views and experiences who can bring new ideas to the table. We value what makes each of us unique and use it to drive our innovative approach to commercial real estate.Essential Duties and ResponsibilitiesServe as the primary operational point of contact for market leadership, brokers and other team members on all client services, transaction and office operations mattersPartner directly with market leadership on operational strategy, business priorities and office decisionsMaintain full visibility across all active transactions, listings and deliverables in the marketOwn the quality and timeliness of transaction deliverables across the broker teamOversee production of marketing materials including flyers, proposals and online/email campaigns by partnering with the KBC marketing and client services teams; maintain KBC brand and messagingManage property listing websites, marketing budgets and campaign executionCoordinate and lead client-facing events, tours and project-related activitiesServe as the market's go-to resource on KBC platforms, tools and processes; drive adoption and maintenanceMaintain local market data accuracy, partnering with Market Insights and Data teams for best practicesContribute to enhancements of KBC's proprietary database and identify process and tool improvement opportunitiesProvide guidance and mentorship to Client Services Coordinators in the marketContribute to broader Client Services platform standards and cross-market initiativesPreferred QualificationsStrong leadership, organization and interpersonal skillsStrong written and verbal communication skillsExperience with Adobe Creative Products including Photoshop and InDesign preferredProficient experience/skills with Microsoft Office Suite (including Excel, Word, Outlook)Experience with CoStar, LoopNet and property database systems preferredExperience with Matterport preferredPrior experience managing, training or mentoring a team preferredEducation and ExperienceA Bachelor's degree from a college or university, preferably in Business or Marketing (or similar field)Five or more years of prior experience, ideally supporting or managing commercial brokerage transactions and/or office operationsApplicants must hold an active real estate license or have the ability and willingness to obtain one within the required timeframe (usually 120 days)