Bilingual Insurance Servicing Team Associate (Mandarin & English)

Job description:

We currently have an exciting opportunity for a Bilingual Insurance Team Associate (Mandarin & English) in New York.

Are you fluent in English and Mandarin ? Do you have previous customer service, administrative or office experience?

If yes, read on!

Our client is property and casualty insurance agencyand they serve a diverse clientele of small businesses, with particular expertise in
industries such as hospitality, professional services, and adult day care centers.

They are looking for a motivated Servicing Associate to join their team in New York. This role supports account managers, producers, and
underwriters by handling day-to-day client service needs, ensuring timely and accurate policy servicing, and maintaining a high standard of
client communication. The ideal candidate is detail-oriented, proactive, and eager to build a career in the insurance industry.

The salary for this position is $50,000 - $55,000 per year.

The role:

• Process policy changes, endorsements, renewals and other policy documents
• Respond promptly to client and broker inquiries regarding policy coverage and documentation
• Communicate with carriers to resolve issues and inquiries
• Maintain up-to-date records in the agency management system (Applied EPIC experience a plus)
• Support new business onboarding and renewal workflows
• Provide general administrative support to account managers and producers
  

Qualifications:

• Strong verbal, written, and listening skills
• Fluency in Chinese and English
• Strong interpersonal skills
• Must be detailed oriented and organized
• Ability to multi-task and be able to manage change
• Must be fast at typing (average 60+ wpm)

THIS POSTING IS FOR A CURRENT VACANCY AND THIS EMPLOYER INTENDS TO FILL THIS POSITION BY DECEMBER 5th, 2026

Why is This a Great Opportunity:

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Salary Type : Annual Salary

Salary Min : $ 50000

Salary Max : $ 55000

Currency Type : USD