Patient Services Coordinator III

Site : The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Join our team to provide essential patient support at check-out. Responsibilities include scheduling follow-up appointments and coordinating tests such as CTs and MRIs.

Were looking for someone adaptable flexible and comfortable with changea team player who thrives in a dynamic clinical environment.

Job Summary

Summary

Performs administrative functions to support smooth and efficient clinical service and practice operations.

Performs administrative duties related to patient visits including scheduling check-in check-out duties (performs all duties of the other levels at highest proficiency level).

Make patient appointments and maintain appointment records.

Assist callers with routine inquiries and schedule appointments.

Process patient billing forms and scan documents to patient medical record (EPIC)

Acts as Super User for scheduling registration and billing systems. Provides assistance and training to others in these areas.

May perform more complex or specialized functions (i.e. surgical scheduling schedule changes / blocking) at more advanced competency level.

Handles screens and / or takes messages related to prior authorizations provider questions prescription refills and test results.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree

No

Experience

3-5 years of office experience required

Knowledge Skills and Abilities

• Strong technology and MS Office skills Advanced Outlook Word Excel PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing / editing e-mail memos and letters) and to take complete and accurate messages.
• Managing ones own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

102 Endicott Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$18.99 - $27.17 / Hourly

Grade

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement :

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.

Required Experience :

IC

Key Skills

Air Ticketing,API,CAD CAM,Data Management,Equity,Import & Export

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 18 - 27