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ITOPS Analyst || Midtown, NY (onsite)
ITOPS Analyst || Midtown, NY (onsite)Anveta, Inc • Fort Worth, TX, US
ITOPS Analyst || Midtown, NY (onsite)

ITOPS Analyst || Midtown, NY (onsite)

Anveta, Inc • Fort Worth, TX, US
Hace 23 horas
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description :

  • 10+ Years Experience as ITOPS Analyst.
  • Strong experience with FIS Banking Systems.
  • Strong experience with Rocket Software Zena Scheduler.
  • System Monitoring & Incident Response

Proactively monitor scheduler tasks for sensitive banking systems, identify anomalies, and resolve incidents efficiently. Troubleshoot error messages, re-sequence job steps within the Rocket Zena scheduler, and escalate issues as needed.

  • Job Scheduling & Management

    • Manage and maintain the Rocket Zena job scheduler, ensuring accurate configurations and schedules for critical banking processes. Utilize PowerShell scripting to automate tasks and enhance efficiency.

  • Process Improvement

    • Analyze existing processes and identify areas for optimization to enhance efficiency and reliability.

  • User Support & Onboarding

    • Provide first-level support to banking users, resolving technical issues and managing user access during onboarding and offboarding processes. Deploy and configure remote laptops following established security protocols.

  • File Transmission Management

    • Coordinate and manage secure file transmissions to and from the bank, maintaining the scheduler manifest and ensuring data integrity.

  • System Maintenance & Vendor Coordination

    • Perform preventative maintenance on hardware, printers, and HVAC systems. Coordinate with vendors to resolve hardware malfunctions and ensure timely repairs.

  • Optical Imaging Support (FCM)

    • Manage and support the bank's Optical Imaging Solution (FCM).

  • Legal Support

    • Assist with ad-hoc Legal Searches.

  • Collaboration

    • Work collaboratively with IT teams and business units to implement IT projects and continuously improve IT service delivery.

  • Documentation & Record Keeping

    • Maintain detailed logs of system utilization, re-runs, completed production work, and other relevant information. Document processes and troubleshooting steps.

  • Training & Mentoring

    • Assist in training new personnel and upskill as needed.

  • Compliance and Regulatory

    • Experience with and understanding of banking regulations (e.g., NYDFS, GLBA, CCPA, PCI DSS) and their impact on IT operations. Ability to implement and maintain controls to ensure compliance.

  • Expertise with the Rocket software Zena job scheduling platform or similar batch scheduling platforms.
  • Proficiency in PowerShell and Python scripting.
  • Solid understanding of Windows and Linux operating systems.
  • Working knowledge of networking principles (LAN / WAN, TCP / IP).
  • Working knowledge of Active Directory, Group Policies, DNS, and SSL.
  • Proficiency with Intune for device management.
  • Working knowledge of SFTP platforms like WS_FTP, Globalscape, etc.
  • Ability to work weekends and / or various shift rotations as required onsite.
  • Familiarity with audit processes and ability to respond to audit queries and implement corrective actions.
  • Understanding of data retention policies and procedures within a regulated banking environment.

    • Seniority level : Mid-Senior level

    Employment type : Other

    Job function : Business Development and Sales

    Industries : IT Services and IT Consulting

    Contact : 972-646-8080 | 1333 Corporate Drive, Suite #108, Irving, TX 75038

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    Analyst Onsite • Fort Worth, TX, US