Team Leader, Patient Accounts

Team Leader, Patient Accounts

Position Summary

Coordinates and monitors the daily tasks of their specific area to assure quality, quantity, and a positive end result for the customer and increased cash flow. Compiles and distributes daily, weekly, and monthly reports as required by management. Facilitates absent team member’s responsibilities.

Minimum Qualifications

Work Experience

Two years of experience working with third party payors required.

Education

High school graduate or equivalent preferred.

Certifications / Licensure

None required.

Leadership Performance Standards

Delivering Results

Oversees and provides direction to staff members related to completion of work, work schedules, and work assignments within established policies and procedures of Med Center Health.

• Provides leadership in problem identification and resolution, and coordinates resolutions in collaboration with department leader.

Staffing and Development

Assists with hiring, training, development, and retention of employees who have the appropriate level of job knowledge, skill and overall fit to the department and to the organization.

Communicates job performance expectations and provides performance feedback that facilitates development.

Cultivating a Strong Workplace

Actively champions employee engagement.

Is well aware of employee morale and intervenes appropriately to maintain high levels of employee morale and engagement.

Fosters a team atmosphere and facilitates open communications to support Med Center Health’s mission, vision and values.

Financial Performance

Provides input in the development and management of the department budget.

Job Specific Performance Standards

The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.

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