Customer Success Manager, Accounting Products

Job Description

Job Description

Company

Founded in 2018 by CPAs, tax attorneys, and software developers, Taxbit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy. Taxbit's Software-as-a-Service (SaaS) platform streamlines and automates customers' tax reporting and accounting activities for digital assets.

Trusted by leading crypto, tech, and traditional enterprises, Big 4 accounting firms, and government agencies (including the IRS), Taxbit solves compliance challenges at scale amidst an ever-evolving regulatory landscape. Taxbit is backed by leading Silicon Valley VCs with teams located in New York City, San Francisco, Seattle, Salt Lake City, and Europe.

The Role

As a Customer Success Manager overseeing our Accounting Products, you'll be a key contributor to Taxbit's customer service organization and a critical team member driving customer and business success while operating as an accounting subject matter expert.

Your role will include :

• Providing best-in-class user experience by assisting with customer implementations and playing a leading role in technical accounting discovery and solution delivery
• Be the subject matter expert for Taxbit's Enterprise Accounting products, becoming intimately familiar with our products and supporting product development through testing new features, performing quality control for client implementations, and providing critical product feedback
• Be a US GAAP domain expert with respect to digital asset accounting and reporting
• Being a Customer Operations lead to support execution of our enterprise solutions
• Delivering amazing experiences to Taxbit partners and customers; we hold ourselves to a high standard of excellence
• Being an expert in Taxbit's market solutions in order to adequately communicate market impact and product value to external parties
• Being a strong SME resource for customers and internal stakeholders
• Being an expert in accounting, sub-ledger technology, and period end workflows to support client needs
• Working with a team of experts to support a wide variety of needs as our business continues to scale and grow rapidly

The ideal candidate for this role is someone with 3-5 years of big 4 accounting advisory and / or audit experience, has a working knowledge of digital asset accounting, ability to track and follow the regulatory landscape, understands the period close process, has experience working with ERP and subledger solutions, is an exceptional communicator and presenter (for internal and external purposes), has extensive experience serving in a client facing capacity, a self-starter who can navigate complexity and ambiguity, ability to work across functions and support competing priorities, a team-first mentality who is a culture-add, ability to manage projects from beginning to end, eagerness to dive into product testing to support continual product development, and a quick learner who's eager to dive in and provide solutions. Most importantly, you possess a do-whatever-it-takes mentality to ensure our clients have the best possible experience.

Key Responsibilities

Desired Skills & Qualifications

Compensation

The base salary range for this role is $90,000 - $150,000. This role is eligible for incentive compensation, equity, and benefits. Actual compensation will vary depending on various job-related factors, including, but not limited to location, experience, level, and job qualifications.

Taxbit in the News

Corp Press

Forbes America's Best Startup Employers

Deloitte Top 10 Fast 500 Award

Forbes FinTech 50

Recent Product Announcements

Taxbit Announces AI Enabled Rules Engine for Crypto Accounting

Taxbit Launches DAC7 Compliance Solution for Digital Marketplaces

Taxbit Introduces The First Enterprise-Grade Legal Entity Support Solution for Digital Assets

Taxbit Launches Innovative CESOP Reporting Solution for Digital Assets

TB Thought-Leadership Pieces

Fortune - Future of Finance

NASDAQ - How Regulation and Technology Are Bridging the Gap Between Tradfi and Crypto

Future of Finance Roundtable Event (Video)

Coindesk - The Tax Implications of Sam Bankman-Fried's Conviction

Fox Business - AI tools streamlining accounting workflows and opening capacity for innovation

Bloomberg Tax - Is Anyone Paying State Taxes on Bitcoin and NFTs? (Podcast)

Alliance / Partner Announcements

IRS Taps TaxBit to Audit Bulk Crypto Transactions

Disclaimers